I ordered a Samsung fridge freezer from Very that had a cash back offer from Samsung. You needed to send the serial number of the fridge 60 days after purchase. Needless to say Very couldn't make the 60 day delivery period and wouldn't cover the £300 Samsung offer. They also cancelled my order without any reason or notification. Customer services varies and be prepared for some very thick accents that make communication, at times, very difficult. The last person that I spoke didn't seem to think that very needed to contact me about cancelling my order and seemed very demanding and rude.