Shocking customer service! Set up account today and purchased a set of head phones! Once I did that I called them up straight away to change delivery address to my work address and the customer advisor said I am unable to do this, and I have to cancel my order and re do it! When querying why can’t you amend this the first advisor put the phone done when asking to speak with a manager!
The 2nd time I called up I was held on the phone 1 hour and 10mins! With their line manager! As a good will they topped my credit line but £20! When I don’t want to use their credit! And I want to buy the product with my card!
Very poor customer service! Have cancelled my order and will buy else where!
Do not use very very poor