This must be one of the very (excuse pun) worse companies to deal with, I had £600 credit which I paid back £500 yet they kept saying that I hadn't made a first payment, they then stuck £100 interest on the account, I tried to pay them what I considered the balance of £100 by debit card but they wouldn't accept it, terrible is an understatement, if you don't want to get fleeced then shop elsewhere