If they had an e-mail address this would be my complaint below, but they do not have a customer services e-mail I find that staggering!! I would not give the 1 star rating only that I had no choice service so poor Hopefully someone from Very may see this review and respond accordingly COMPLAINT : I would like to complain about the way in which my order has been dealt with the order was not delivered to me but was returned by your drivers and therefore I now have to wait for a refund and then re order or re order in the mean time and wait for the refund. Obviously I do not wish to do this in case something similar was to happen again and then I would be waiting for two refunds. As far as I am concerned you never delivered my order in the first place and therefore I did not return it instead this was all done between yourselves and your logistics company so nothing to do with me at all. I would expect the correct procedure from yourselves would be to dispatch my order again but have been told you are unable to do this. I had a conversation with one of your advisors but no resolution was made after chatting for over an hour and at my request I was told I would get a call from a supervisor/manager within 72 hours again not the response or resolution you would hope for. I find the service provided by yourselves absolutely disgraceful and cannot believe that as a customer I am being penalized when clearly your delivery service is unacceptable as the item was never delivered and now to add further insult I must wait 5 days for my money to be returned to me I would not recommend your web site for the purchase of goods to anyone and will definitely not be re ordering :-(