After ordering a TV, I realised before it was delivered that I had actually ordered the wrong one! Which is by all means my fault! So I called the customer service team to cancel that order. I did want to purchase the correct TV strait away, but as I had already been charged for the other TV they told me I would need to wait 14 days for the account to be refunded, fair enough! So after 14 days, then 15 days and now on my 16th day still no refund. Even though I never received the TV, it was dispatched to be delivered. But as I cancelled the order the delivery was obviously never made. So why would I still be waiting for my refund? Well it has gone wallows from their despatch drop and as I ordered the TV I NOW HAVE TO WAIT FOR THE TRACES TEAM TO FIND THE MISSING TV??? Even though on their records they can see by the tracking order that the last sign in was at the depo....and it was NOT DELIVERED! So as a customer I have been penalised and I am now due to make the 1st payment on that TV despite not even having it! Intact I have no TV at all because mine was stolen and now very have taken money from me too! GREAT! I have received stuff and sent it back and received refunds strait away and generally had a great service from very.....except now when something is very obviously not my fault, like a TV I never received going missing and I have to pay for it until it's found....and if it's never found then what? Well this is something the staff can't answer! Funny!