I order a bed for my daughter from VERY website, was advised that it will take up to 4 weeks delivery which was fine, gave us enough time to redecorate. I received email to tell me that bed will be delivered on the 17/04/2015, so we sold my daughters old bed which was collected on 16/04/2015. I then took the day of work on the 17th for delivery, I waited and waited and waited until 7pm there was no sign of it, I called VERY to be told "oh there is a delay with the bed by another 8 WORKING DAYS, you should of got an email telling you of this"....I was not a happy bunny, I told them that I wanted someone higher to call me ASAP as this was unacceptable. I then received a call on Monday to which everytime I answered they put the phone down on me without even a hello, after the third failed call I called them, very angry, the lady I got guarnteed me that she will get the bed delivered to me on Wed 22nd, I also received text from courier service to say my item will be delivered between 9.15-1.15pm, again I took day off and I waited and waited for NOTHING. I called VERY to be told it was with delivery company, I then called delivery company to be told that it wasnt being delivered as they had not received all the parts, I then called VERY again to be told there was nothing they can do that It may be delivered Thursday or Friday, I was not allowed to cancel order and they offered me £20 for loss of earnings......what a joke. oh and did I mention in the meantime my six year old daughter is lying on a mattress on a floor!!!! I would advise anyone to never ever use VERY, they dont care about customer service, they happily take your money but offer nothing in return.