We purchased a Samsung washer from Very in January 2019. Within 6 months it had developed 2 serious faults, one was repaired and Samsung have refused to repair the other fault. We contacted Very as this is where we had purchased the washer on buy now pay later. Payment was due on 14th Feb 2020. Very have been extremely uncooperative. We repeatedly wrote to them on several occasions months before the payment was due explaining everything and also letting them know we had contacted the financial ombudsman and they would be investigating the fault with Samsung. We asked Very to freeze the account whilst investigations were carried out. Months had passed and as we approached the payment due date, we again contacted Very and asked them to freeze the account. Now they have applied £350 in interest to our account and more will be added every month. This should not have been allowed to escalate this far especially given they had 3 months to investigate before payment was even due. In my experience a quality washer should be able to last more than 6 months but even so as a consumer feel we have the right to challenge and the right to ask them to freeze any interest whilst a full investigation is carried out. This is currently sitting with the financial ombudsman. to date no response from VERY. Just more interest!!