Bad Service. Excuses. Do not use. Look for alternative. I thought I was lucky enough to buy a hot tub from Very on 9th June. Was a pre-order as was going to be available on 4th July. Paid in full in advance. On 10th June got telephone from Very to confirm all my details. Told by them no problems and would have my hot tub in July. Then got email 10 minutes later saying they had none in stock. Called service number and was assured that this was standard email you get and my hot tub was still in order for July. Fast forward. Last night discovered that I had been refunded my payment. Sigh... Just spent over 45 minutes on phone to Very. It seems that on the 11th June they decided they could not meet their commitment and cancelled my order without telling me. Tried telling me that was suppliers fault. The issue was that they cancelled my order without telling me after being assured twice on phone that my order was good. First service lady seem surprised that I wanted to complain as she told me that had been given full refund. Very condescending on call. Of course I realise that hot tubs are very sought after. This is why myself and family was super happy to manage to buy one. Also the patio had arranged after "verified" purchase to get fitted will not have hot tub on it as planned. :( Passed onto complaints department next. In summary. 1. They admit they should have informed me that they had cancelled on the 11th but did not. 2. They are going to do nothing. So first experience of using very.co.uk. Will also be my last. Please consider alternatives before purchasing anything with this company. And if you do buy something. Good luck. I think you will need it. P.S. They told me that there was no alternative hot tub that they could give me. But keeps popping up when you look on website for some of the hot tubs how many they have sold in last 24 hours. MMmmm.. telling fibs I think to keep people looking at their website. Trading standards should really look at that.