I ordered a dishwasher that arrived faulty. A hotpoint engineer came out and confirmed it was faulty and needed replacing. I have now been trying for over a week to get the dishwasher returned. I have been given several numbers, spoken to several people, none of which have so far managed to get the problem sorted. No one seems to know what the procedure is and if they do they seem incapable of actioning the procedure and certainly haven't told me what it is. I have been on hold for hours. There is no e mail address to complain only a telephone number which is the same number I have been on hold with for hours. There is an address to write to which I guess is my next move but even if I get a reply from a letter it won't be for ages. I have ordered from very before without issue but the items were working okay and my dealings with Very were limited. Now I have a problem no one seems to be able to sort it out. I don't see how difficult it would be to collect a faulty item. I understand covid makes it harder but having to wait longer for the item to be collected is not the same as getting passed from number to number and been given the wrong information. I now have no idea what I am supposed to do. I have even e mailed th CEO but no response there either. I will not order from Very again and my advice to anyone else would be to avoid at all costs unless you enjoy spending hours on the phone going round in circles. I am at the end of my tether. I certainly will not make any payments and am considering putting the dishwasher in the shed until they start contacting me when they want money.