I ordered a pair of Converse, at the very reasonable price of £28, to be delivered to a collect+ store. They were due to be delivered on a Friday but I never received a message to say they had arrived. So I rang Very on Saturday and they told me that my parcel had been returned but they couldn't tell me why. I asked them to resend it but they said they couldn't and that I'd have to reorder. And wait 28 days for a refund. I explained that they were no longer on offer and had gone back up to £46. They said I'd still have to reorder them, then ring them back up after placing the order and they would refund me the difference so that they still cost £28. Terrible customer service, the person I talked to kept huffing. There's no way I was going to reorder with them.