Ripped Off with a huge 289 £ Interest for a 4 days BNPL Delay I had bought something from VERY with the BNPL (Buy Now Pay Later). The contract expired on 9th October. There was no notification on my mobile or call from them stating that my contract was expiring, and that I would be charged a hefty interest of 200 + pounds if I don’t pay by October 9th I remembered that I needed to close this in October and called them to close the account and I got this response from their customer service manager that I still must pay that 200 + pound interest even if it is only 4 days delay. I feel like being cheated and taken advantage of. Genuinely, VERY don’t want customers to remember about the end date of BNPL contract so that they can charge people with heavy interest. I have explained to the customer service people that none of their emails reached my inbox nor did they text me, or a letter by post or a call. As they send 1000 emails in the form or marketing, my email service automatically redirects them to “SPAM” folder which made me miss the statement that they sent me. Customer service people were so insensitive and rude to me even after I told them several times that I’m ready to settle the amount with a slight penalty, but they want the complete 289 £ interest for a 4-day delay. I told them I want to escalate for which they said it won’t be of any use as I would be receiving the same response as what I got today and that I need to pay the complete amount. What I don’t understand is how can a Company be so insensitive to people when the whole world is going through unprecedented difficult times. The least we expect is empathy as Commoners. Just like the many out there, I’m also facing financial crunch and uncertainty during these times. All I was asking them to be lenient and charge a reasonable penalty and settle my case. Unfortunately, they wanted to show their greed and ruthlessness at this time when compassion and humility is expected from mankind. I’m feeling helpless, utterly sad and exploited. Commoners like me cannot do much against wealthy, powerful companies like VERY, can we? The maximum I could do is stop buying from them and maybe provide customer feedback. I’ll do that. I will NEVER EVER BUY or PROMOTE VERY