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Michelle L
We have just had a terrible experience with Villa Plus. We had been using them for 15 years. Some of thr bookings went smoothly, others had small issues but overall we always felt we had been treated fairly. On this occasion after booking a villa months ago, we received a very brief cancellation email just 3 months before our holiday. No explanation given until I called them and they cited construction works related to a new development (which they would have known of in advance). I was offered two alternatives: a derelict-looking villa and a villa ehich vost nearly 4 times more than the one we had originally booked - and neither option was actually in the resort we had chosen. I was assured the management team were working hard and to allow them an extra few days. Of course no one contacted us and after I called them again I was sent a very brief email saying there were no options and good luck in finding a villa elsewhere. Needless to say I did not feel my repeat business is value by Villa Plus and I am extremely upset at their lies and unprofessionalism. I will never use them again.
4 months ago
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Villa Plus has a 1.4 average rating from 156 reviews