A warning to everyone who books with villa plus!!!,I booked a villa with them on the Friday only to find on the Monday I could not get the time off work due to business requirements,when I contacted villa plus about a refund I was told I could not have any refund as it was outside of the 72 hour cooling off period, (I was not aware of a coping off period) when I asked the detail behind it they informed me that I could rebook a villa for next year as long as I paid “in full” the outstanding amount for the villa had booked on Friday !!!!!! A warning to everyone, make sure you read the small print as I lost over £500 for a holiday I could not go one , additionally the customer support person was cold and unsympathetic ,thank you very much villa plus we will never use your company again !!!!!