Cancelled 14 days before departure. Simply do not book with these people if you want a worry free experience. With just 14 days until we were due to fly and having booked our flights and also having received the accommodation documents from villa plus only today, i received a phone call to say they are cancelling booking due to a pool leak ! Their way of compensation a refund! What use is that with flights booked and two weeks to find alternative accommodation? We are now seriously out of pocket and holiday ruined, but Villa Plus attitude is that its not our problem. A pool leak? Why cant we have villa without pool for a reduced amount for a start ,or alternate accommodation ? Their customer care response simply cancel your holiday and leave you high and dry! That was sadly considered a fair resolution by the representative. Shocking customer care. DO NOT BOOK YOUR HOLIDAY WILL NOT BE SAFE.