I was due to go on holiday to Spain for 1 week last Saturday on a villa only basis. I'm not surprised that we won't be getting a refund from VP and have contacted my insurance provider and credit card company to try and seek a refund through either of those channels. The reason for the 1 star rating and the fact I will never use this company again is simply down to their communication. There has been no contact whatsoever from VP. Not an email, a text, a letter, phone call or even smoke signals. Nothing at all. I understand that my holiday wasn't ATOL protected but If nothing else I am owed an apology that they are keeping my hard earned money and giving nothing whatsoever in return. None of us could have predicted this situation however I think the best way to judge an organisation is the way in which they handle a crisis. VP have proven that not only can they not handle a crisis they also view their loyal customers with complete and utter contempt.