booked 2 villas this year trying to be organised and spread the cost which has clearly back fired on us. Villa plus ignore any communication for the last few weeks email never get a response and phone just hang forever only to be cut off. We had no choice but to pay for our June holiday due to fly out Saturday otherwise we would get cancellation fee and lose deposit. Yesterday received email saying villa still available but if we cannot get there I would have to cancel. What planet are they on! B Airways cancelled our flights a few weeks ago and refunded us almost immediately credit to them. So not sure why Villa Plus would think I could get to the villa. So trying to claim from insurance because this company are despicable and refusing to refund because I did not book everything through them, just the villa! Insurance company will need proof of payment and cancellation and villa plus very clever making me cancel and not them. I put the request to cancel through, as yet no surprise, I have not received the cancellation invoice. So not sure how long I am supposed to wait for this. This better be confirmation of the total invoice I paid and no cancellation fee, but I would put nothing past them, I really do not trust this company. I am due to go away with them in September, so they will be quick enough to contact me for the balance, again what happens, you dont pay it you get a cancellation charge, you pay it you have to fight for money back. There is nothing right about the way this company is treating people. As if myself and others are not going through enough financially etc right now this company feel its acceptable to take peoples well earned money and not repay when the trip cannot go ahead, This should be illegal the government should be stepping in. Shocking treatment, to me its theft! I feel so sorry for you all that are being treated so badly by this company like I am. Wish you all luck in getting your money back