So we booked a package holiday with VP last year for this summer. Paid our balance as requested and then tried to book seats on our TUI flight only to be told the flight is now cancelled. OK - VP need to book an alternative for us. Easier said than done. Firstly, you cannot contact them - they will not answer emails/phone calls/social media pleas. You just have to sit tight and wait but in the meantime all the decent alternative flights are being snapped up and prices are rising as they become scarce (and yes, we will have to pay the difference in fares). You then note on their terms and conditions that a change of carrier/airport or flight time is allowed - anything up to 12 hours difference in flight time is viewed as a minor alteration - no compensation or cancellation - you will lose all your money if you do decide it's not suitable. Furthermore airports are 'grouped' by them so Birmingham is grouped with East Midlands and Doncaster, (the latter airport being some 140 miles from where I live). Again a change of airport to one in this group is viewed as a minor change and you either accept their change or lose all of your money. So when are VP likely to share our mystery travel arrangements with us ? Well according to some posts on here it may be as little as 2 days before we are due to fly. So I am now looking at my original flight time of 7 am from Birmingham being moved to possibly a 6 pm flight theoretically from Doncaster, and my return to Birmingham being moved from 2.30 pm arrival to (again theoretically) Doncaster at stupid o'clock in the morning and I may not be told about this until 2 days before my departure date when further monies will be demanded or I lose the lot. I cannot believe that VP could treat their customers so shabbily. I just wish now that I had not paid my balance and just taken the hit with the deposit - losing hundreds rather than thousands of pounds. At least I would now be sleeping rather than relentlessly logging onto to airline pages and trying to guesstimate what VP might be considering as an alternative and trying to work out how I get my family to whichever airport they chose.