I would give Zero !... theft of deposit, cancellation no discussion,no communication (everything is automated) cant speak or get hold of anyone at villa plus...utterly useless & disgraceful customer service. I will be contacting citizens advice; trading standards & which and Then going through ombudsman & small claim court ... I am not going to allow them to rip me off in this way ...it is illegal ...we have had an atol protected package holiday that has not protected us at all. Don’t accept it folks ... keep the focus on these con merchants we have to show them it’s not acceptable.... they will be out of business v soon based on the reviews ...and frankly they deserve it based on how disgracefully they have treated the customers....appalled...shame on you Villa Plus 😢