My parcel was marked as delivered but was not. I was not able to reply in the time scale on that day as my 93 yr old mother fell and broke her nose wrist and finger and had issues with severe bleeding. Apparently this is not a good enough extenuating reason for a delay to allow a refund They are not even prepared to ask yodel to prove my parcel was even delivered How can they even be trading legally? They fail to provide goods bought in a legal contract and constructed illegal company rules in place to avoid them paying for their own performance errors I am amazed there hasn’t been a legal collective action by the hundreds of cheated customers to take them to task. It’s about time they were closed down or fined heavily I am afraid I will be giving my seller bad feedback because the more people that are ruffled by this company behaviour the more people will leave them