“Total scammers can’t get £155 out and no customer service, you’re better off burning money than selling or buying with the Lithuanian scammers who have been slapped with massive fines in every country they are operating in”
“Despite several emails, no one has ever responded to our request for assistance. We have been scammed for £600.
I strongly advise anyone wanting to use the service to think again.
There is no protection for buyers and absolutely no care from the company. Shockingly, they are uncaring about the financial safety of their platform”
“My parcel has been lost and apparently there is nothing I can do about it. The parcel contained a pair of jeans which I was paid £25 for but the order was cancelled when the customer said she didn’t receive them. I phoned InPost where I was tracking the parcel but they have passed it on to Royal Mail who have said they don’t have the parcel. I have lost the jeans with no recompense I wont be using Vinted again. It was only the second parcel I have sent.”
“A Complete Disaster of an App!
If I could give Vinted zero stars, I would. This app is an absolute nightmare! First off, the safety level is a joke. Hackers seem to have free rein, braiding and fraud sellers on a business level. Don’t expect your personal data to be safe here! And as if that’s not enough, the marketplace is flooded with counterfeits. Sellers are convincing unsuspecting buyers that they’re getting genuine items when it’s all fake. Vinted does NOTHING about this. And here’s the cherry on top: your account can get randomly blocked without you even violating any rules. Yes, just like that! You could simply wake up one day and find out your account has been blocked- no explanation, no warning. And the worst part? It seems like even Vinted doesn’t know how to fix it. They’ll tell you to wait a week, maybe even a month, for the block to be lifted automatically. Ridiculous! If you’re thinking about using Vinted, save yourself the frustration and stay far, far away.”
“Absolute disaster! Never seen such a bad platform: Account is blocked completely arbitrarily when you post an article and it is then no longer possible to delete the account, which is a clear GDPR violation - the “support” is also anything but helpful, as they take forever to respond and then demand a response within 24 hours, they have never heard of fairness and customer service.”
“I purchased an item on Vinted for the first time and what a nightmare. When the boots arrived they were not as described (had a company logo stamped on the side - which the seller conveniently forgot to photograph or mention). Who wants to walk around in boots with a corporate logo down the side, aside from the fact that it is against Vinted policy to sell items of a uniform. Buyer said he would refund as he didn't want the boots back and asked for my bank details (which I thought was odd). He didn't refund, so I returned for a refund instead. He has received the items but now doesn't want to refund - not sure why as I haven't been told and he won't communicate.
Customer service are a joke and just keep asking for the same info. It is a nightmare and I will never purchase or sell on this site. I buy and sell on ebay, have done for years with rarely an issue. I wish I had read the reviews before even registering with the site.”
“Two of my parcels were left outside of my block of 18 flats because I was at work and not home. This parcel obviously was no longer there when I got back from work. It was marked as delivered so Vinted closed the case without a refund or compensation. I just got a “sorry” but it was marked as delivered and there was a photo proof. There is nothing to protect buyers. I will never buy again because there is no guarantee this wouldn’t happen again and I know Vinted doesn’t have my back so the buyer loses out. Not only losing out on money but time and energy from filling out forms to cashing parcel numbers in a short time frame to be told “sorry”. Disgusting customer service!”
“Vinted blocked my attempt to set up an account to all intents and purposes saying it was a fraudulent attempt without specifying despite my request for clarification. I suppose some might find it reassuring that they are attempting to exclude fraudsters but I would be concerned that someone needing their help as a genuine victim of fraud might be abandoned because their ridiculous algorithm labels them as the fraudster and prevented any further contact.
I WOULD BE EXTREMELY WARY ABOUT THEIR CUSTOMER SUPPORT IF ANYTHING GOES WRONG - I SUSPECT YOU WILL BE ON YOUR OWN - THEY KNOW BEST!”
“Seller experience
If you are a seller, and you sell something of perfect condition & then the buyer decides to scam you and state its not. Do not trust vinted in supporting you or helping you out. I list all my irregularities or flaws in my items which is only 2 items & vinted decide to be patronising and tell me in future list all flaws in your description. I would never sell anything in a horrible condition i pride myself on that and im honest about everything i sell. I only sell very good or good condition items nothing less.
How can a seller be confident in selling when even the app is on the buyers side clearly. Ive clearly been scammed for an item & they state i have to wait for the return and then notify a issue with the refund. No empathy at all. I spoke to 3 different advisors. Im closing my vinted app after i recieve my order back. I suggest you carefully consider selling on vinted as sellers are not protected only buyers!! Also no where in their policy states that the buyer has to pay for return i have the proof of that. I have such good reviews, no issue with any buyer at all until now and had a good perception of vinted. If you do decide to use this platform to sell then you need to make sure to keep a log of all your transactions, photos etc.
I dont think vinted care that there are scammers on their app and the customer service is lacking skills badly, one advisor ignored my requests for complaints info, i found it myself and then they gave me an address to lithuania when their offices are in london. And vinted if you reply to this with another patronising remark ill go to the papers/social media about it and make it bigger than you can imagine.”
“Incredible, they earn a lot of money through kickbacks from Yodel and Evri, which they try to force on you, however Yodel messed up for 2 days, a lot of parcels went missing, all claiming to be at the parcel shop, the parcel shop doesn't have them! They even searched manually, tracking claims it is at the parcel shop, yet they try to mark it as delivered!
I am filling out their stupid forms over and over, the items are quite low price items, the expensive items arrived all fine, it takes ages, the customer service is horrendous. I am not spending hours in the future to chase up my items, deal with some brain dead drones that claim to be "customer service" and a company that just wants to rip me off!
I'm back to eBay!”
“As a seller your hard work with taking pictures and descriptions are pointless because Vinted will delete your listing for no reason. I have out so much effort into this site and have had 100% happy customers over the past year. Yet Vinted delete your honest listings, then ban you temporarily!! Unbelievable. No point in selling on this platform.”
“I have been selling on Vinted for a months and suddenly my account has been blocked. I can never speak to anyone because all I get back is an automated message. Just don't put yourself through it, just don't.
I have logged about 10 tickets and I am no closer to getting an answer, I am therefore forced to take this to social media.”
“Because I have sold quite a bit on here Vinted won’t let me withdraw my money I have made I have to do security check only with a passport or driving license I explained I don’t drive so haven’t drivers license and only got out of date passport but they won’t let me have my money so I have to pay to renew my passport which I won’t be using just to prove who I am”
“Vinted is the worst website out there, you get sent counterfeit items, you have to send them pictures, they can't authenticate, so they tell you you have to send back insured and tracked and pay yourself for a return. The scammers then put the items back on and gets somebody else!!!!
AVOID”
“I have sold a number of items on Vinted very successfully, but when I came to buy an item unfortunately the seller was dishonest and sold what I can only assume was a counterfeit as the measurements of the item were completely different vs. the manufacturers guide. Despite flagging the issue within 48hrs and sending photos with a tape measure showing the item didn’t measure up I’ve had conflicting and generally unsupportive comms from Vinted despite paying for their ‘Buyers insurance’! I can only conclude that it is a site which allows/condones scams and bad sellers. Will never use again!!”
“AVOID this website at all costs!!! As a buyer you are forced to pay a Buyer Protection Fee but when a purchase does not arrive they do nothing to help and refuse to refund the money - the customer service is appalling - in the end they just stop replying to your emails and there is no option to speak to anyone - AVOID at all costs!!!”
