“I had a really disappointing experience with Vinted. The item I bought never arrived. The tracking info said it was delivered to the front porch, but the delivery note left through my door said it was behind the bin. I checked both places very carefully — nothing was there. I even asked neighbours.
I reported the issue immediately, sent photos of the note and explained everything, but Vinted rejected my complaint and didn’t offer a proper investigation. How is this my fault if the parcel was clearly not delivered to either place they claimed?
On top of that, Vinted doesn’t allow users to leave reviews about their service on their own platform — which makes me wonder why. If they stood behind their buyer protection, they wouldn’t be afraid of honest feedback.
Really disappointed and feel completely unprotected as a buyer.
⸻
Would you like this in Serbian too, just in case you want to post it locally or for Serbian review platforms?
And just to clarify: Vinted not having reviews on their platform is a deliberate choice. They allow reviews between buyers and sellers only (based on transactions), but not about Vinted as a company — likely because they want to control negative feedback about their policies and customer support.”
“Good when it works
Buyers fee is a con :
3 parcels were not delivered to address
Were delivered somewhere
No proof as in photo from Yodl
No refund etc
No longer using”
“Second time within 8 weeks they blocked my account for apparently having multiple accounts.. I don’t! The customer service experience is the worst I’ve ever dealt with. Sends you round in circles and doesn’t address the actual issue. Also they say the don’t allow the sale of counterfeit goods but they most certainly do as I’ve bought 2 items recently they are without doubt counterfeit.”
“After years of using Vinted with nearly 400 positive reviews, I've finally had enough.
There is zero seller protection - and I mean none. I shipped out perfectly packed items (with photo evidence), and when the parcels were damaged in transit (not my fault), Vinted refused to help in any meaningful way.
I tracked the delivery step-by-step, had clear proof that I packed everything properly, and yet still ended up losing both the items and the money. What does Vinted do?
Absolutely nothing.
Their customer service is beyond useless it takes 48 hours to get a generic, robotic response that doesn't address the actual issue. It's like talking to someone who has no clue about UK consumer law and couldn't care less about tairness or responsibility.
Vinted's policy is a slap in the face to sellers.
You take all the risk, and if something goes wrong (even if it's clearly not your fault), you're on your own. The platform is happy to collect their fees but vanishes the moment there's a problem.
Their customer service is beyond useless it takes 48 hours to get a generic, robotic response that doesn't address the actual issue. It's like talking to someone who has no clue about UK consumer law and couldn't care less about fairness or responsibility.
Vinted's policy is a slap in the face to sellers.
You take all the risk, and if something goes wrong (even if it's clearly not your fault), you're on your own. The platform is happy to collect their fees but vanishes the moment there's a problem.
I've now deleted my account and moved to platforms that actually protect sellers and conduct proper investigations when issues arise. Vinted UK is a sinking ship - avoid it at all costs if you value your time, money, and sanity.”
“0 Stars – Seller Beware!
I sold an item for £520 and shipped it via InPost through Vinted. A few days later, the app showed the item as posted, but there was no tracking movement. I contacted Vinted, and they told me delays can happen and to wait. Shortly after, they banned my account claiming my photos violated their rules — which they hadn’t previously mentioned.
I sent them screenshots proving everything, including their own confirmation that the item was posted. They unbanned me, but when I logged in, I was shocked to find they had manually cancelled the sale, refunded the buyer, and cleared my balance. I lost both the item and the £520.
It’s been over two weeks of back-and-forth, and all I get are vague replies telling me to “be patient” while they “investigate.”
This experience has been appalling. If you're selling valuable items, avoid Vinted. Their support system is broken, and sellers are left completely unprotected.”
“I bought item described as new without tags. I received heavily worn stained ripped jumper. The seller insulted me.I had to pay for return shipment. The seller received return a few days ago but didn't refunded. There's no option on my app to contact Vinted and complain.”
“Please beware, if you account gets blocked, you cannot access it to delete your private data (like your payment card info, address etc) and Vinted will refuse to delete it, stating it's "for the protection" of other members. This is against GDPR rules.”
“I have bought such a lot of things of Vinted but have now decided not to buy anything else. One seller told me the label didn't come through but she's kept the goods and the money and vinted keep saying its on the way no matter what I say. Another item has taken over a month and still not arrived, trying to understand their reasoning is impossible, dreadful customer service, going back to ebay”
“I have to agree with a lot of the negative feedback regarding Vinted policies, in particular Buyers Protection. I have complained to vinted several times regarding receiving items that were significantly different from the seller's listing, to no avail. Their customer service is atrocious, in fact it's virtually non existent. Also, to return unfit items, it is always at the buyer's expense, leaving the buyer out of pocket through no choice of their own making.
I do still buy and sell on Vinted but I thoroughly check with sellers about any damage/rips/tears etc and I give buyers as much info that I can regarding any damage/wear on my items.
Customer service needs to be improved greatly on Vinted as, at the moment, it is extremely poor.”
“My parcel was marked as delivered but was not. I was not able to reply in the time scale on that day as my 93 yr old mother fell and broke her nose wrist and finger and had issues with severe bleeding. Apparently this is not a good enough extenuating reason for a delay to allow a refund
They are not even prepared to ask yodel to prove my parcel was even delivered
How can they even be trading legally? They fail to provide goods bought in a legal contract and constructed illegal company rules in place to avoid them paying for their own performance errors
I am amazed there hasn’t been a legal collective action by the hundreds of cheated customers to take them to task. It’s about time they were closed down or fined heavily
I am afraid I will be giving my seller bad feedback because the more people that are ruffled by this company behaviour the more people will leave them”
“I have had to stop using Vinted after a terrible customer experience where Vinted charged me for two items that weren't delivered despite me flagging it early in the app. My experience has been surprisingly poor and made it very clear that Vinted has no intention of treating their customers appropriately, resolving issues or providing customers with any route for complaints. The sign of a good company is one that is not just helping customers buy, but also helps them when things go wrong - Vinted failed at every point.
I used to love Vinted and have shopped with them for years. However, a business' true colours are often shown when something goes wrong, as was the case with Vinted. Two items I ordered for my 3 month year old daughter didn't arrive. For one item Vinted told me it had been delivered at our house,which it hadn't; for the other item it was supposedly delivered to a neighbour but we checked with them and it hadn't been delivered there either.
I went on the app and reported it and expected Vinted to resolve the issue with the courier. However, that didn't happen. From then on I had a very poor experience as Vinted's customer journey for flagging these issues is incredibly underdeveloped and clearly doesn't put the customer first. I can sum up the whole ordeal in three key problems:
#1 Complicated process: As part of the process they required me to print a very detailed word document 'testifying that I was telling the truth' about the parcel being missing and fill it in with information that I as a buyer didn't have (such as the details of the courier and parcel number). I had to chase them for the information, and they gave me some but not all. They also did not accept me sending the information in an email. I have never had to do anything like this with any other shop, other companies (from Amazon to John Lewis) deal with the couriers as they have all the information;
#2 Poor communication: It was generally very difficult to track the missing parcels. Whilst you can log a missed parcel in the app, the subsequent conversations with Vinted doesn't follow a clear path that allows me as a customer to clearly track what's happening and deal with their various complex requests. For example, in their communication with me they swapped between the app and email making it very hard to track the issue and know when they had responded which meant I missed a message from them after we had been emailing for a while and all of a sudden they reverted to the app. They also gave themselves several weeks to reply, but me as customer very short deadlines to respond (24 hours in one instance which is near impossible when you are dealing with a newborn at the same time). The whole process took me a long time, wasted time that I could've spent on other things if their journey was designed in a simpler way in the app allowing for easy tracking of missing parcels.
#3: No way to escalate or complain: When they ultimately weren't resolving the issue, and argued that I had missed their deadlines for response (as flagged above, very short!), they ended up charged me for the two parcels. It wasn't a lot of money but as a principle I didn't think this was fair treatment and I asked to speak to a manager or file a complaint. However, they said this was not possible as they didn't have a complaints procedure or any ability to raise an issue up the chain to a manager. It was a real bizarre 'computer says no' moment from a company that is supposed to be a leading tech platform. Here is the email:
"I regret that you had this experience.I am sorry about that but we have a process that we should follow in such situations. On my behalf, if I had the opportunity to help you deal with this situation in a different way, I would never have hesitated to do so, but unfortunately, since the transaction was completed there is not much that I can do now".
Ultimately I am a huge supporter of Vinted's ambition of making second hand clothes shopping more easily accessible. I was also a happy customer when packages were delivered. However, you can't just help your customers buy and sell - if you want to be a leading shopping platform you have to be better at dealing with issues when they go wrong. Their values are supposed to be 'we aim high, we take ownership, we co-create, we care and we grow". In order to grow sustainably and retain customers I really hope they spend some more time 'caring' for customers and 'aiming higher' developing their customer resolution journey for resolving issues when something goes wrong.”
“For those of you that are in the US. Vinted is a buy and sell of used items. In 2008, our founder Milda Mitkute was moving but had too many clothes to take with her. Justas Janauskas offered help and built a website to give away her clothes to friends. Soon enough, the media wanted in. The duo knew they were on to something – Vinted was born.

Vinted’s mission statement is:
“On a mission to make second-hand first choice”
In the few years I have been using the site, I have seen a massive increase in the selling of new items.
There are now sellers that are obviously small businesses that ONLY sell new items.
This is in direct conflict with Vinted’s original purpose.
It is sad that this company has decided that making money is more important than its original idea.
I have chosen to stop buying and selling on Vinted because of this. I hope that others will also choose to do so.
#vinted
#vintedsellout”
“Customer service is non existent run by bots, literally and figuratively.
Arbitrary rules, which seems to apply to you but no one else.
Back to eBay!”
“It used to be a good site some years ago. Now impossible to find good deals, as all is commercialized and unified. No use to by here anymore. What a shame.”
“Absolutely awful company. Gives you packing instructions to follow then don't pay out when item arrives damaged despite following their instructions to the T. Don't sell anything on Vinted unless your willing to loose the money.”
“Carrier yodel didn't deliver my Vinted parcel but marked as s delivered. I raised issue but vinted left me with no item and I was need to pay seller . I feel really disrespected by Vinted. They told me to fill the form that states about not delivered item ,I did all as asked and still they treated my like a scamer. Really low app”
“Clothes don’t fit and no refund is allowed because of size so I wasted £17 and have trousers that don’t fit. AVOID VINTED BUY FROM EBAY INSTEAD WHO ALLOW RETURNS”
“Totally horrible, some "lady" ordered shoes, after 3 weeks and wearing and damaging them, she did a return request (I sent it with special delivery so they were fully insured) and Vinted let them. I got totally damaged shoes back and they refuse to do anything, so I went to Trading Standards”
