“Incredible, they earn a lot of money through kickbacks from Yodel and Evri, which they try to force on you, however Yodel messed up for 2 days, a lot of parcels went missing, all claiming to be at the parcel shop, the parcel shop doesn't have them! They even searched manually, tracking claims it is at the parcel shop, yet they try to mark it as delivered!
I am filling out their stupid forms over and over, the items are quite low price items, the expensive items arrived all fine, it takes ages, the customer service is horrendous. I am not spending hours in the future to chase up my items, deal with some brain dead drones that claim to be "customer service" and a company that just wants to rip me off!
I'm back to eBay!”
“As a seller your hard work with taking pictures and descriptions are pointless because Vinted will delete your listing for no reason. I have out so much effort into this site and have had 100% happy customers over the past year. Yet Vinted delete your honest listings, then ban you temporarily!! Unbelievable. No point in selling on this platform.”
“I have been selling on Vinted for a months and suddenly my account has been blocked. I can never speak to anyone because all I get back is an automated message. Just don't put yourself through it, just don't.
I have logged about 10 tickets and I am no closer to getting an answer, I am therefore forced to take this to social media.”
“Because I have sold quite a bit on here Vinted won’t let me withdraw my money I have made I have to do security check only with a passport or driving license I explained I don’t drive so haven’t drivers license and only got out of date passport but they won’t let me have my money so I have to pay to renew my passport which I won’t be using just to prove who I am”
“Vinted is the worst website out there, you get sent counterfeit items, you have to send them pictures, they can't authenticate, so they tell you you have to send back insured and tracked and pay yourself for a return. The scammers then put the items back on and gets somebody else!!!!
AVOID”
“I have sold a number of items on Vinted very successfully, but when I came to buy an item unfortunately the seller was dishonest and sold what I can only assume was a counterfeit as the measurements of the item were completely different vs. the manufacturers guide. Despite flagging the issue within 48hrs and sending photos with a tape measure showing the item didn’t measure up I’ve had conflicting and generally unsupportive comms from Vinted despite paying for their ‘Buyers insurance’! I can only conclude that it is a site which allows/condones scams and bad sellers. Will never use again!!”
“AVOID this website at all costs!!! As a buyer you are forced to pay a Buyer Protection Fee but when a purchase does not arrive they do nothing to help and refuse to refund the money - the customer service is appalling - in the end they just stop replying to your emails and there is no option to speak to anyone - AVOID at all costs!!!”