I had a really disappointing experience with Vinted. The item I bought never arrived. The tracking info said it was delivered to the front porch, but the delivery note left through my door said it was behind the bin. I checked both places very carefully — nothing was there. I even asked neighbours. I reported the issue immediately, sent photos of the note and explained everything, but Vinted rejected my complaint and didn’t offer a proper investigation. How is this my fault if the parcel was clearly not delivered to either place they claimed? On top of that, Vinted doesn’t allow users to leave reviews about their service on their own platform — which makes me wonder why. If they stood behind their buyer protection, they wouldn’t be afraid of honest feedback. Really disappointed and feel completely unprotected as a buyer. ⸻ Would you like this in Serbian too, just in case you want to post it locally or for Serbian review platforms? And just to clarify: Vinted not having reviews on their platform is a deliberate choice. They allow reviews between buyers and sellers only (based on transactions), but not about Vinted as a company — likely because they want to control negative feedback about their policies and customer support.