After years of using Vinted with nearly 400 positive reviews, I've finally had enough. There is zero seller protection - and I mean none. I shipped out perfectly packed items (with photo evidence), and when the parcels were damaged in transit (not my fault), Vinted refused to help in any meaningful way. I tracked the delivery step-by-step, had clear proof that I packed everything properly, and yet still ended up losing both the items and the money. What does Vinted do? Absolutely nothing. Their customer service is beyond useless it takes 48 hours to get a generic, robotic response that doesn't address the actual issue. It's like talking to someone who has no clue about UK consumer law and couldn't care less about tairness or responsibility. Vinted's policy is a slap in the face to sellers. You take all the risk, and if something goes wrong (even if it's clearly not your fault), you're on your own. The platform is happy to collect their fees but vanishes the moment there's a problem. Their customer service is beyond useless it takes 48 hours to get a generic, robotic response that doesn't address the actual issue. It's like talking to someone who has no clue about UK consumer law and couldn't care less about fairness or responsibility. Vinted's policy is a slap in the face to sellers. You take all the risk, and if something goes wrong (even if it's clearly not your fault), you're on your own. The platform is happy to collect their fees but vanishes the moment there's a problem. I've now deleted my account and moved to platforms that actually protect sellers and conduct proper investigations when issues arise. Vinted UK is a sinking ship - avoid it at all costs if you value your time, money, and sanity.