Izzy
I was shocked that one week ago my account got blocked (again), without any notice. I wrote to the support, asking why my account got blocked. They said that it was due to an issue, which they wrote me several times, they blamed me that I didn't respond. I got NO message at all from supports. I got to asked them 3 times, why my account got blocked, which they hesitantly were finally giving answer. I then showed them, I got no message from them, AT ALL!!! Why could they easily block their sellers like that?!?! They said that they were sorry that their message weren't clear enough for me. HEY! I GOT NO MESSAGE AT ALL FROM YOU! NONE. YOU BLOCKED ME RIGHT AWAY ANYWAY. . I've been using Vinted for more than 5 years in Germany. Both to buy and sell. I got more than 400 listings in my profile. Hundreds of transactions had been made. Yet, I find there is very weak support for sellers. If someone clicked a complaint button on you, you will immediately get banned and blocked!!! ONE COMPLAINT. I got this experience 3 times this year, with similar reasons, that the buyers was not satisfied with the product. I wrote to the support, giving them screenshots of the conversations and photos to state the good condition of the stuffs. They don't bother it at all. I still forced to accept return or giving partial discount of the stuff. In this last case, the buyers was not satisfied because the short is not suited for her. I took photos of the label and even the measurements with measurement tape!!! What else could I do other than that! She also said that the short is also yellowish, which is not true! I got photos to prove. I've written also in the ads and profile, that I do not give returning policy. (Privat Verkauf. Keine Garantie, Gewährleistung, oder Rücknahme.) Which apparently means nothing for the Vinted support. Although I gave them photos to prove, they do not bother to see the case. They said I have to offer return policy or giving discount. There is really no support for the sellers in this platform. One complaint, and you will easily get blocked for weeks! For someone who view Vinted as an income source, this hurts so much. They do not even support you at all! Sellers, I wouldn't even recommend you to sell on Vinted. Bad bad sellers support.
2 years ago
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Vinted has a 1.2 average rating from 389 reviews

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