Vinted Reviews

Name: Vinted
Rating: 1.16

1.2 Rating 387 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.2

Based on 387 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Vinted made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sam

Anonymous

Joanna

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vinted sent me a label the goods went to the wrong person ! They did nothing ti retrieve my goods I am now out of pocket!! Beware!!!”

Helpful Report

Posted 12 hours ago

“Vinted deliberately ignores problems by using bots. (Imagine the receptionist at your doctor's surgery being a toaster.) If they ever did actually pick up the phone, they would simply say - Vinted Customer Service. How can we appear to help you today ?" C.E.O. Thomas Plantenga funds Al Qaeda camps, waterboards lollipop ladies and drowns baby rabbits in his spare time. When we catch up with him, we will strip him, cover him in lemon curd, shut him in a coffin with angry hornets and push him down an escalator on the Piccadilly Line.”

Helpful Report

Posted 1 day ago

“Absolutely Ridiculous company, accused me of having multiple accounts and blocked me and my mum from the app, I sent proof that we are not the same person but only received automatic responses. We are both still blocked despite appealing. If I could give 0 stars I would!”

Helpful Report

Posted 1 day ago

“Vinted sent me a label which I used and posted off my goods, it went to the wrong person . Vinted have done nothing about me getting my goods back their customer service is dreadful”

Helpful Report

Posted 2 days ago

“Got sold a fake watch by a seller who Told me it was genuine, apparently there are lots of con Merchants on Vinted. Vinted did noting and were useless at helping. Will never use again. EBay much better”

Helpful Report

Posted 2 days ago

“I once done a mistake for posting a photo of my wife shoes and now You block me if I try to open another account. I posted 5 pair of new shoes on another account and before I got blocked you told me I sell commercially, for 5 pair of shoes, then you blocked me with your stupid robots for multiple accounts. What about other users who have 3000 reviews ?? Is not commercially? I was thinking to go pro, but for what, your stupid robots will permanently block my account whitout appeal. You app is a disaster and I will go on ebay. Better pay more fees as a seller without blocking my account for every stupid reason”

Helpful Report

Posted 4 days ago

“As a seller It is extremely hard to sell anything on vinted without it being deleted due to the object not following vinteds guidelines. I seel ornaments, just simple ornaments yet they keep being deleted and now I have a temporary block on my account. The automated filter system in vinted is killing sellers hard work and time. I have 100% happy customers but the platform is really hard to sell anything on. Sadly I reconsider selling on vinted in the future.. I will never go back to awful, greedy ebay so will have to look elsewhere to sell.......”

Helpful Report

Posted 6 days ago

“More than 5 business days have passed, and the package isn't here. They also made me go to the shop for nothing, as there wasn't any package. They are incredibly unprofessional and ridiculous. Probably it will take more than a month and I can’t wait such a long time, if I had known I wouldn’t have bought it. I just lost my money . Don’t trust them !!”

Helpful Report

Posted 1 week ago

“The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars”

Helpful Report

Posted 1 week ago

“Misled on shirt sizes, ordered an advertised Large Hugo Boss Shirt slim fit. I am a 16and half collar size. The Recieved item was far too tight and small , 2nd item was an ordered Ralph Lauren Shirt. Not only was the shirt Recieved XL it was still far too small and looked counterfeit, have only just joined but seriously considering quitting as feel cheated”

Helpful Report

Posted 1 week ago

“You suspended an order because your app wasn't showing the tracking. I chased down the proof of delivery myself. The buyer confirmed in the messages. I screenshotted the confirmation and him asking if there was anything he could to help (what would have helped was him confirming he received it three days ago, but that's another matter) now because his confirmation isn't worded the EXACT way you want it, you won't unsuspend the account so he can confirm he has received it and everything is ok with the order. If this guy is not honest, you have basically given him an invitation to not pay and I've now just been told if he doesn't you will make a decision "based on the information available", which based on previous exchanges is that you have no proof it was delivered when I sent you the In post screenshot showing that it was”

Helpful Report

Posted 1 week ago

“I received in item that was not as described and because I didn't look at it within the first 2 days the money has been released to the seller”

Helpful Report

Posted 1 week ago

“My posting being suspended because I use a blurred background behind me. I have the right not to show the inside of my room. I sell clothes, not furniture. They're are rediciles.”

Helpful Report

Posted 1 week ago

“Do not use this platform gold rings flying around for sale at cheap prices that DO NOT EXIST ONLY Automated response in generic format on customer service no telephone number to speak to an employee on am now blocked would never use or recommend BEWARE”

Helpful Report

Posted 1 week ago

“Blocked my account for no reason and provided nothing but a templated notification. Bump feature was malfunctioning and charging and sending invoices for £0.00. No customer service to be heard of. No complaints procedure. Saying 120 hrs to respond to my block appeal which is no where near good enough.”

Helpful Report

Posted 1 week ago

“Worst buying and selling platform there is, make an offer and pay then get ghosted and item never sent. If it does get delivered it’s either fake or in poor condition, standard of parcel wrapping is laughable and delivery times very long. Most of the sellers are the worst kind of people who are liars and thieves. Stick with eBay.”

Helpful Report

Posted 1 week ago

“Be careful of this platform!!!its ok till u have to face any un exist problems created by Vintend like pictures dark and blurry (but pictures are perfect made with iPhone in day light)or for some reason Vinted decide to check your item for few days…Seriously is this JOKE”

Helpful Report

Posted 1 week ago

“2 weeks Still no sign of delivery vinted says i have to wait another 25 days! 7 items I bought they all saying the same thing!”

Helpful Report

Posted 1 week ago

“A lot of sellers try it on or are slapdash. Out of 5 purchased only 2 were as presented (or better). The rest were dirty, not new etc. Very little comeback if Seller decides to play hardball and nasty and Vinted likely to take their side from my bad experience anyway. You only have 48 hours to leave a review. If you don’t leave one they automatically get 5* which is ridiculous. You can’t leave a review if they refund. Vinted normally take the Seller’s side - there is no real buyer protection.”

Helpful Report

Posted 2 weeks ago

“Postage when purchased an item says 7 days now day 9 and now it’s May 7 no update since 6 days ago poor customer service and delivery service Do not buy anything from Vinted as they obviously can’t guarantee delivery.”

Helpful Report

Posted 2 weeks ago

Vinted is rated 1.2 based on 387 reviews