Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 728 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“Horrific company. They allow counterfeit items to be sold and don’t care.”

Helpful Report

Posted 1 week ago

“I've been using Vinted for years with 100% positive feedback and never had any issues—until now. A buyer falsely claimed they received my parcel damaged, even though I shipped it in perfect condition. Despite my long-standing history and clear evidence, Vinted sided with the buyer. I lost both the item and my money. No real seller protection, no proper investigation. Extremely disappointed. I won’t be using this platform again.”

Helpful Report

Posted 2 weeks ago

“Worst customer service ever (person dealing with case from Vinted CS UK-Azzedine). Sold expensive item, brand new ,factory sealed to the buyer who after received it ,claimed that plug isn't UK plug,what was clearly visible in the photos attached to the advertisement and wanted return it to me ,opened /unsealed which was making it not brand new/sealed anymore . I wasn't happy to accept return as it wasn't my fault and item was as described. However to resolve that quick and in the best way for both sides I offered that I will post adapter for free and buyer will receive it next day. Dodgy buyer refused which was very suspect so I asked vinted to step in. They replay to me that they will investigate it and get resolution up to 48hours. After that time they just closed the case without replaying to me and they decided to - refund the buyer and let him keep the item and left me without money and my expensive item so at this point, it looks like I was simply scammed and robbed by a buyer supported by Vinted. Joke”

Helpful Report

Posted 2 weeks ago

“Customer service it’s really bad , not taking any responsibility or admitting they own mistakes”

Helpful Report

Posted 1 month ago

“Drie keer bestelling kwijt”

Helpful Report

Posted 1 month ago

“This company is a joke. I put on a few private sales, but within an hour they had banned my account for fraud. No questions, no human decisions here, just some stupid algorithm that thought I'd done something wrong. I appealed, they made some pathetic half attempt at an apology and reinstated my account and items. Then within hour I was blocked for the exact same think. Absolute joke. Will never use again.”

Helpful Report

Posted 1 month ago

“Poor customer services They even support the scammers”

Helpful Report

Posted 1 month ago

“Sent a ceramic plate. Wrapped in bubble, placed in a strong box and padded with extra bubble and paper. Sent with Evri and arrived in a black plastic bag unsurprisingly broken. Supplied photos of item in packing process and Vinted sided with buyer. DO NOT USE VINTED”

Helpful Report

Posted 1 month ago

“released my money to seller after i had returned the item and customer support refused to help me get my money back”

Helpful Report

Posted 1 month ago

“My biggest issue is getting my funds out... Just completed a sale and now I have to wait 7 days for my balance to go to my bank account!!! That is ridiculous. Added to this, my only sale went pretty bad too, I have no choice on courier, there is proven damage due to lack of care, yet I need to do something to resolve it out of my pocket!! I can honestly say I will NEVER use vinted to sell on again.”

Helpful Report

Posted 1 month ago

“Okay for selling, not really for buying. The problem being is that Vinted don't appear to monitor photos that are uploaded. About 60% of items state they are good or very good and are in fact only fit for the recycling bag; maybe some for a charity shop. I guess if people are prepared to pay for a jumper that has holes and is out of shape, that's up to them, but when a seller advertises said jumper as 'very good' or 'good', it's a tad misleading. Whilst I appreciate you can only see so much from a photo, I don't think it's right that Vinted don't put more strict guidelines in place.”

Helpful Report

Posted 1 month ago

“Verschrikkelijk service!! Klanten worden in de maling genomen. Ze betalen niet.”

Helpful Report

Posted 1 month ago

“FRAUDSHIELDRECOVERY.COM = SOLUTION 4 LOST FUNDS”

Helpful Report

Posted 1 month ago

“Horrible customer service , no existing. I have been missing my parcel I have ordered. Paid for buyer protection fee and they even bother to try to help out to solve this matter. They have lost my parcel , but because it was marked as delivered by the driver therefore they said it was delivered. I have shown them so many profs that it hasn’t been delivered and they do not take any responsibility for that. So now I’m at lost as I have no parcel and no money. Customer service is a joke , no specific information , no conversation , no willingness to help at all.”

Helpful Report

Posted 1 month ago

“Seemingly no customer service beyond automated bots. I bought a couple of items on Vinted and deceived to sell an item. The item was 'automatically' flagged as possibly not authentic (It is and its from a high street brand nobody is faking due to the low value). My account was instantly banned and two sales of Items I had bought also cancelled with me having no way to complete. You can appeal this and I did. This was three weeks ago. I had to upload new images of the item (within 24 hours) which I did and now two weeks on not one single reply. I contacted legal at vinted which is the only contact email I could find, this is also replied to via bots and it just says I should wait longer. I would not sell on this platform anyway based on the lack of customer support but I would like to be able to access the site to get the two items I had bought. However there seems to be no way to contact anyone who isn't automated and no way to get any kind of actual customer help.”

Helpful Report

Posted 1 month ago

“Poor Customer service , the item was damaged from transit and they didn’t respond at all. I wrap it nicely with unlit and waterproof bag but my customer received it all broken and damaged.I requested for refund But There’s almost no costumer support. Wouldn’t recommend this platform”

Helpful Report

Posted 2 months ago

“I purchased from a seller and the delivery company delivered to the wrong address and now it's missing, The delivery company has agreed it's missing bi VINTED are more refunding”

Helpful Report

Posted 2 months ago

“The buyer claimed the item was damaged without providing any photo evidence. The disc was fully functional, and the packaging was carefully done. Sellers should be aware that this buyer’s claims may be false or misleading, and caution is strongly advised when dealing with them.”

Helpful Report

Posted 2 months ago

“The shipment to a buyer went into a fumble with royal mail. Long short the parcel did arrive successfully at buyer. But as this took longer than anticipated Vinted is not providing the support for a payout of 25£ As an active user a very disappointing experience, even more as everybody pays extra ‘service fees’ to Vinted for a ‘covered service’ for the selling and buying party… not so much”

Helpful Report

Posted 2 months ago

“I bought an item 3 weeks ago, but it didn't match the description and was also damaged. I returned the item, but Vinted said my money couldn't be refunded because it was still under investigation. I'm so frustrated. Please don't use this platform anymore !!!”

Vinted 1 star review on 19th August 2025

Helpful Report

Posted 2 months ago

Vinted is rated 1.1 based on 728 reviews