Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 694 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 sellers ripped me off and vinted failed to help. Even with photos and evidence. Never use these.”

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Posted 2 days ago

“I got a fake product and they didn t even let me send it back. They took my money and refused to even look in the situation then they didn t even answer the messages anymore.”

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Posted 1 week ago

“Appalling service Vinted marked my item as delivered 8 hours prematurely which resulted in them completing the transaction and 8 hours prematurely not giving me 48 hours to collect as per their company policy. Of course the parcel wasn’t at the shop and Vinted refused to assist. They are a terrible company with zero interest in helping their customers.”

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Posted 2 weeks ago

“Non existent customer service other than automated responses. Awful Awful Awful. I'm no longer using this company as they do not look after the seller. 2 out of 3 issues on sales and absolutely zero help or CARE.”

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Posted 3 weeks ago

“Awful company, will not investigate or listen to proven fraudulent activity. Do anything they can the easy way, usually penalising honest customers rather than looking into issues. Also very slow paying monies due and never respond to complaints. Avoid at all costs”

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Posted 3 weeks ago

“customer support is none existent”

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Posted 3 weeks ago

“I’ve just had a terrible experience as a seller on Vinted, and I feel compelled to warn others. I sold a fragile item that unfortunately arrived broken due to poor handling during shipping. As a responsible seller, I refunded the buyer immediately, I believe in good customer service and didn’t want to make them wait or go through extra hassle. However, because I didn’t follow Vinted’s strict and misleading resolution steps, I was denied any compensation for the damaged item. Here’s the real issue: Vinted gives sellers two options when an item arrives damaged. Ask for the item to be returned , even if it’s broken and the seller has to pay for the return postage out of pocket. Offer a full refund and let the buyer keep the damaged item, but in doing so, the seller forfeits any right to compensation. In my case, I went with the second option because I didn’t want to inconvenience the buyer. But by doing that, I lost any right to claim my losses. Then I tried selecting the return option, and was told I’d have to pay also the delivery just to get the broken item sent back to me. Completely unacceptable. To make things worse, I can’t even claim compensation through Royal Mail because Vinted uses third-party courier accounts. That means they are the official customer, not me. I have no control, no access to claim processes, and no protection. It’s a total dead end. Vinted’s policy actively punishes sellers for doing the right thing. I had no idea how unfair their system is until I experienced it firsthand. Their platform gives buyers all the protection while sellers are left to take the financial loss — even when it’s clearly due to delivery damage. This whole experience has completely put me off. I’ve closed my shop and won’t be selling on Vinted again. One star, and honestly, that’s being generous.”

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Posted 3 weeks ago

“the past 3 packages i have bought have been sent back to the sender for no reason and whenever i try to contact vinted they just tell me the same thing. also the refund always takes ages to come back to me”

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Posted 3 weeks ago

“I ordered 3 items seller send only 1 of them. Contacted vinted support and in the end they agreed seller is at fault and told me to get my money back I Need to pay for the return to get my money back from the parcel.. parcel was costing £3 so not worth it paying for the return. But it's not fair as a buyer you pay "buyer protection" which is mandatory and then need to pay for the return when it's supposed to be the seller who is at fault to pay for the return and provide you with a return label.”

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Posted 3 weeks ago

“Soooooo many sellers obviously selling fake designer items despite offering article verification. Even admitting it, it is fake if you're asking the right questions. Vinted doesn't do anything about this problem. So how to trust their so called 'experts' if you pay for article verification. In fact, their policy towards a scam is the most fake. Be very careful!”

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Posted 3 weeks ago

“Bans your seller account for no reason at all.”

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Posted 3 weeks ago

“Awful company to deal with if something goes wrong. I bought an item from a seller and it was damaged in transit (yodel - no surprises there). You pay a protection fee for every item you buy so I thought no worries. Then came the emails via there customer (un) support team. Constant bot replies asking for the same information and photos again and again. It’s either a delay tactic so you get so fed up you stop asking (I’m northern and it’s now a matter of stubborn principle) or they can’t read. At this point I’m genuinely unsure which it is. Stay clear stick to eBay.”

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Posted 3 weeks ago

“I bought two skirts from the website. One was sent, however, the other seller did not send the item. I didn’t register an account but when I tried to get my order details up on the website, it would not allow me to set up an account, never mind login. customer service claims I’m using the wrong email address to send the emails from. Customer Service has been entirely unhelpful and I believe the website is a complete scam. Stay well away.”

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Posted 3 weeks ago

“Aurora of customer service did not help me at all and instead of refunding me or adressing the issue, she closed the ticket. My experience has been horrible and I will not be using Vinted again because of the unprofessionalism. I am extremely disappointed. Nothing has been done to help me as a loyal customer !! The direction needs to hire real customer service agents that do their jobs not like Aurora and the others.”

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Posted 3 weeks ago

“Vinted have banned me for no good reason. I bought 3 items no problem then I tried to list a dress. They accused me of trying to sell a fraudulent dress, asked for dozens of pictures and a purchase receipt which I no longer have as bought dress years ago. When I didn't respond within 12 hours as I didn't see the email I have been permanently blocked forever!! So now I can't buy either and all because I tried to give good detail about the dress. No wonder all the listings have minimal information as one wrong descriptive word gets you banned with no way to appeal. Be warned.”

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Posted 4 weeks ago

“Worst customer service . Overall good idea but bad execution. No customer service just automatic messages.”

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Posted 1 month ago

“Blocked my acc without any explanation. When I sent inquires about blocking me, they used automatically generated answers. Terrible and embarassing user support 0/10. Do NOT recommend!!”

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Posted 1 month ago

“Schlechter Kundenservice und null Schutz für Käufer:innen! Ich habe ein Produkt mit einem klaren Mangel (Fleck auf weißer Bluse) erhalten, der im Angebot nicht erwähnt wurde. Trotz mehrfacher, gut belegter Reklamation hat der Vinted-Kundendienst nur mit Standardfloskeln geantwortet – keine Lösung, keine Rückerstattung, keine Verantwortung. Statt Unterstützung wurde ich hingehalten, bis eine Rücksendefrist abgelaufen war. Vinted ignoriert dabei sowohl seine eigenen Regeln als auch geltendes deutsches Verbraucherrecht (§ 434 & § 357 BGB). Wer als Käufer:in auf Fairness und Schutz hofft, wird hier bitter enttäuscht. Sehr frustrierende Erfahrung!”

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Posted 1 month ago

“The customer Support representative sana is apalling . gave me wrong advise and when I pressed her she reported my account for behaviour. Unprofessional , no knowledge.”

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Posted 1 month ago

“I have been loyal customer for over 3 years, and have bought and sold several items. Recently in February I decided to take a leap of faith and purchased an item for £194.49 pounds. The parcel was lost or misplaced by the courier so I disputed the transaction immediately. After waiting for 2 months, I sought help from my bank and raised a dispute, which any normal person would do after waiting for 2 months for a refund of a lost parcel. My refund was finally initiated, and then blocked or failed because of the dispute from my bank. I reached out to customer support and they asked me to cancel the dispute, which I requested my bank to do immediately. I also sent proof to Vinted, along with a letter from my bank stating the dispute was cancelled. The dispute was cancelled on 9th April. It is now 13th June, and I still don’t have my refund. The customer service team is rather incompetent and keeps sending me messages that a bot would regarding my issue. They also keep closing my ongoing conversations abruptly. I have been waiting close to 4 months now for my refund of a lost parcel, which Vinted too has deemed as lost. There is no accountability or morals they have, and you too will likely never receive a refund, because they do not care. The legal team too will not try to resolve your case. I can never trust Vinted again, and everyone should be made aware, solely due to the amount of stress and anxiety I have been put through, and wouldn’t want anyone to go through. I lost almost £200 pounds of hard earned money.”

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Posted 1 month ago

Vinted is rated 1.1 based on 694 reviews