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Vinted Reviews

1.2 Rating 380 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

1.2

Based on 380 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 14th April 2024

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than 5 business days have passed, and the package isn't here. They also made me go to the shop for nothing, as there wasn't any package. They are incredibly unprofessional and ridiculous. Probably it will take more than a month and I can’t wait such a long time, if I had known I wouldn’t have bought it. I just lost my money . Don’t trust them !!”

Posted 20 hours ago

“Misled on shirt sizes, ordered an advertised Large Hugo Boss Shirt slim fit. I am a 16and half collar size. The Recieved item was far too tight and small , 2nd item was an ordered Ralph Lauren Shirt. Not only was the shirt Recieved XL it was still far too small and looked counterfeit, have only just joined but seriously considering quitting as feel cheated”

Posted 2 days ago

“You suspended an order because your app wasn't showing the tracking. I chased down the proof of delivery myself. The buyer confirmed in the messages. I screenshotted the confirmation and him asking if there was anything he could to help (what would have helped was him confirming he received it three days ago, but that's another matter) now because his confirmation isn't worded the EXACT way you want it, you won't unsuspend the account so he can confirm he has received it and everything is ok with the order. If this guy is not honest, you have basically given him an invitation to not pay and I've now just been told if he doesn't you will make a decision "based on the information available", which based on previous exchanges is that you have no proof it was delivered when I sent you the In post screenshot showing that it was”

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Posted 2 days ago

“I received in item that was not as described and because I didn't look at it within the first 2 days the money has been released to the seller”

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Posted 3 days ago

“My posting being suspended because I use a blurred background behind me. I have the right not to show the inside of my room. I sell clothes, not furniture. They're are rediciles.”

Vinted 1 star review on 14th April 2024

Posted 4 days ago

“Do not use this platform gold rings flying around for sale at cheap prices that DO NOT EXIST ONLY Automated response in generic format on customer service no telephone number to speak to an employee on am now blocked would never use or recommend BEWARE”

Posted 4 days ago

“Blocked my account for no reason and provided nothing but a templated notification. Bump feature was malfunctioning and charging and sending invoices for £0.00. No customer service to be heard of. No complaints procedure. Saying 120 hrs to respond to my block appeal which is no where near good enough.”

Posted 4 days ago

“Worst buying and selling platform there is, make an offer and pay then get ghosted and item never sent. If it does get delivered it’s either fake or in poor condition, standard of parcel wrapping is laughable and delivery times very long. Most of the sellers are the worst kind of people who are liars and thieves. Stick with eBay.”

Posted 5 days ago

“Be careful of this platform!!!its ok till u have to face any un exist problems created by Vintend like pictures dark and blurry (but pictures are perfect made with iPhone in day light)or for some reason Vinted decide to check your item for few days…Seriously is this JOKE”

Posted 5 days ago

“2 weeks Still no sign of delivery vinted says i have to wait another 25 days! 7 items I bought they all saying the same thing!”

Posted 5 days ago

“A lot of sellers try it on or are slapdash. Out of 5 purchased only 2 were as presented (or better). The rest were dirty, not new etc. Very little comeback if Seller decides to play hardball and nasty and Vinted likely to take their side from my bad experience anyway. You only have 48 hours to leave a review. If you don’t leave one they automatically get 5* which is ridiculous. You can’t leave a review if they refund. Vinted normally take the Seller’s side - there is no real buyer protection.”

Posted 1 week ago

“Postage when purchased an item says 7 days now day 9 and now it’s May 7 no update since 6 days ago poor customer service and delivery service Do not buy anything from Vinted as they obviously can’t guarantee delivery.”

Posted 1 week ago

“People beware of scams !!! If they hand you easy tasks to do online for commissions do NOT accept!!! They will scam you in the name of Vinted.”

Posted 1 week ago

“Very bad !! Lost 1000 and the customer service so bad they don’t really care about you ! Even if you pay protection fee , and when you try to justify yourself and approve your innocent they close the account I’m so diasapointed 👎🏻 👎🏻 👎🏻”

Posted 1 week ago

“Tried to sell two Karen Millen dresses. One still had the tag attached . My account was suspended as they said the pictures I posted were not authentic . I clearly showed the labels and the tag. Found it impossible to deal with customer service . They don’t want to know .”

Posted 1 week ago

“1 star is too many! Sold items using the vinted app and never received the payments to my bank account. 100 days so far and still not received the £80 owed to me. Court case has now been opened”

Posted 1 week ago

“A lot of buyer as a scammer and Vinted protect them”

Posted 1 week ago

“Accused me of trying to sell a fake item despite uploading numerous photos and complying with all their requests. They closed my account. Terrible customer service and no obvious route for grievances.”

Posted 1 week ago

“They banned me because I changed email address.i had 5star ratings and they took my money I had in there it’s a scam”

Posted 1 week ago

“Absolute joke of a company. Had over 500 reviews with 5 star rating and banned for a week for listing something that went against their rules. Went away on holiday and when I came back had been banned completely. Tried to contact them, got through eventually and explained the position. They said decision has been made and “not much else I can do about it “! Outrageous and disgusting behaviour from a good seller!!!! 😡😡😡😡😡😡😡😡😡😡”

Posted 1 week ago

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Vinted is rated 1.2 based on 380 reviews