Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 791 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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1.1

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They banned me saying I uploaded counterfeit item. It was a pair of Target jeans. A person can report you just to try and get you banned or get something free. They have AI review item not a real person to determine your appeal of ban. I would highly recommend people stay away from Vinted. They evidently spend all their money on commercials and are too lazy to hire actual humans for customer service.”

Helpful Report

Posted 2 weeks ago

“Terrible. They don’t give a damn about users. Purely chasing profit and using and abusing customers to get there. Someone else needs to launch the customer friendly version of this and win.”

Helpful Report

Posted 2 weeks ago

“Ugg! Trouble with listing Buyers couldn't access 'buy' option. Trouble with shipping. Used prepaid label, but package got lost in transit. Trouble with transferring fund from wallet. Site kept rejecting my checking account number. I listed six items and had major problems with 3. Not worth time and effort. Customer service stinks!”

Helpful Report

Posted 2 weeks ago

“if i could put a 0 i would. My account was permanently banned for ‘fraudulent activity’ immediately after making a legitimate purchase using a payment method I had successfully used before. The payment went through, I received no specific explanation for the ban, and support repeatedly refused to identify what rule I supposedly violated. As a result, I lost access to my account and order history despite having a history of successful transactions. The lack of transparency and inability to meaningfully appeal the decision has been extremely frustrating.”

Helpful Report

Posted 1 month ago

“Vinted are criminals, there was a parcel for me to collect in my local shop but none of my codes from inpost worked and inpost had marked it as collected. The shop needed the code to release it to me but knew it was my parcel. I contacted inpost and they said Vinted had to help as it’s through them. Vinted didn’t reply until after the shop told me the parcel had already been sent back to America. I sent them a Live Photo of the parcel which is distinctive and the seller also confirmed this was the parcel they sent still in the shop after the date inpost had marked it as collected. Vinted said because inpost had marked it as collected they completed the transaction and charged me for the item. Have deleted all my listings now and will not use them again. Let this be a warning to anyone using it, they don’t consider evidence whatsoever. The seller was really helpful and kind - they should take a leaf out of her book.”

Helpful Report

Posted 1 month ago

“Been a buyer and seller for long time. However as a seller experience with them is terrible. I have amazing reviews and have had lovely customers. HOWEVER, they force me to become a pro seller meaning no one can leave you feedback for 14 days and you don’t get paid for 14 days either. By which time many buyers forget to leave your feedback. They made me go Pro as said I had made too many sales. So strange when I found many accounts that weren’t pro selling many more items than me. I found my account to have been frozen as they aren’t happy with something I’ve sold or say I’m too commercial yeah that’s why they made me GoPro so I’m very confused. They also don’t like you selling handmade items. Sent them repeated messages with screenshots of many other sellers who sell similar to me on more goods that they would consider commercial suggesting that they are being unfair towards me and asking for more information. They simply ignore all my messages. Any message I did get at the beginning was just a cut and paste. The customer services is just awful, odd when they’re making money out of us. Zero customer service.!”

Helpful Report

Posted 1 month ago

“The concept is BRILLIANT. The customer service is horrendous(and that's being generous). If you have a problem-you are SOOL. Also, good luck getting your refund. Get your credit card company involved, email, message ....its a lot of work. They are NOT customer friendly.”

Helpful Report

Posted 1 month ago

“I sold an item on this garage sale platform. The buyer said they did not receive it. I guess they do not know how to you a tracking number. So when I tracked the item it said, "BUYER RECEIVED IT". The BUYER RATED ME A 1.0 BECAUSE "SHE DIDN'T RECEIVE IT." When I complained to Vinted about a bad rating when she received it, they basically told me they can do nothing about it. Don't use this platform.”

Helpful Report

Posted 1 month ago

“Such a pity that Vinted has become such a headache. I've bought and sold so many items on this platform but the technical aspects have made it very difficult to use. Strict deadlines to return items need to be respected (ok I get it) but when you're waiting for a response (indicated within 48hours) from customer services, and only 4 days later I receive a response unrelated to my question and again wait several days for a response my sale is closed and I'm stuck with the item. Such a pity. They seriously need to work on their policies and response times! Unhappy customer”

Helpful Report

Posted 1 month ago

“Customer Service Help for buyers is absolutely atrocious! Bought an item which had a hole in it. I had to pay for return postage which was more than I paid for the item! "THEY ONLY WANT OUR MONEY" And this "BUYERS PROTECTION FEE"? Well! Again, They only want our money!”

Helpful Report

Posted 2 months ago

“Good for selling items that cost less then a 10, customer service is dreadful”

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Posted 2 months ago

“Vinted is like going to a jumble sale in the wild west.”

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Posted 2 months ago

“Customer service awful seller sent item That was the wrong size (listed as 20/22 item was size 16 reported it within the 2 days as specified Vinted disputed that it is very Robotic kept sending requests that were not about the issue concerned In the end they paid the seller and left me an item that was useless ai have now left them and would advise care when dealing with this company”

Helpful Report

Posted 2 months ago

“Awful customer service. They expected me to post a parcel back to a seller within 5 business days, despite me explaining I was currently in hospital with my unwell baby, after having major surgery myself (a c-section) and being unable to walk properly yet and also unable to drive for 6 weeks. I explained we were looking at a ten day stay. The seller was completely at fault in this situation. The customer service team were robotic in their responses, un-empathetic and quite frankly just ridiculous. Avoid!”

Helpful Report

Posted 2 months ago

“VINTED WORKS COMPLETELY BY AI! All their reports and customer services works by AI! People constantly report my ads for NO REASONS and AI deletes them without even checking them and sides always with reporters, even if WRONG. when u try reach out to customer service its only AI WHO KEEPS ANSWERING U THE SAME WAY! (Literally copy paste answers.) Expensive shipping costs. Every small items under 5€ should have FREE shipping. I get already TWICE REMOVED ORIGINAL ITEM saying its fake and its not, THEY LET AI DECIDE EVERYTHING?! If u have more than 5 similar items from same category they will restrict u by saying u are doing bulk selling even if u are not, and people even report u from selling similar kind on items many times so its impossible to make any kind of money by this app when App complete runs by AI.”

Helpful Report

Posted 2 months ago

“As a seller I noticed my item sizes been changed to some nonsense and Vinted say ‘we have updated our size blah blah blah, if they’re wrong you need to manually amend’ lucky I don’t have 100’s they are a joke”

Helpful Report

Posted 2 months ago

“If I could I'd give this off brand selling app no stars, they blocked my account permanently for no reason I didn't even sell anything or look at anything I had the account for 3 days then they banned it, this garbage site isn't EBAY.”

Helpful Report

Posted 2 months ago

“I bought a pair of boots on Vinted, for which I paid buyer protection, the seller photographed the boots in dark mode, which made them look black and difficult to see the true colour, or any faults, she described them as new and unused, when they arrived, I was horrified to see they were faulty, with stitching coming undone, white holes and a rigid fold on top left hand side, that stuck into your foot They were light grey in colour and to say I was disappointed, would be an understatement, the boots were unfit for purpose and I requested a return, but the seller didn't agree and argued to customer service, said she didn't agree, I am waiting for the outcome and hopefully a full refund, I hate the boots and I want them gone! I will write an update about this sorry saga, I am waiting to see if I get my refund, fingers crossed, I will be posting an update ASAP!”

Helpful Report

Posted 2 months ago

“Provided evidence that the item I was selling was genuine, they approved it to even go on the site. Customer complained counterfeit. I provided receipts, emails from Harvey Nichols where item purchase, SKU code. Vinted simply ignored everything and item approved to be returned. Waiting to see if i get it back. Shocking customer service and will never use again.”

Helpful Report

Posted 2 months ago

“I bought an item, I didn't receive it, I raised an issue, they told me I didn't and closed the claim. I never got my money back. Will never use again.”

Helpful Report

Posted 3 months ago

Vinted is rated 1.1 based on 791 reviews