Vinted Reviews

1.2 Rating 381 Reviews
3 %
of reviewers recommend Vinted
1.2
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 14th April 2024
Joanna
71
Anonymous
Anonymous  // 01/01/2019
The concept is brilliant for both sellers and buyers. If you are lucky enough to not be “targeted” by AI, all good. The second you have an issue though, customer service is not that great. You mainly “converse” with bots and only after several emails and messages, an actual employee gets dragged into conversation. If your account gets suspended or permanently deleted there is no way back. You could spend the next 30 years sending them emails to prove they were wrong, cuz there is no coming back on the bots’ decision to close the account. That being said, Henry from customer service was very polite, even though he could not reverse the almighty 🤖 decision to close my account. Also, if you do have your account closed, they at least allow you to recover all the money you had in your Vinted account, hence why they get 3stars
Helpful Report
Posted 4 days ago
Only works if everything is Ok but when you have an issue like item not fitting you properly or not as described still the seller decides whether giving you a refund or not. Basically you are stuck. I sent pictures proving my dissatisfaction but the seller suggested me to resell the item and in her hands was to send me the “refund “option but she didn’t so Vinted has been a disappointment. I won’t buy second hand stuff anymore!!!
Helpful Report
Posted 8 months ago
Vinted is rated 1.2 based on 381 reviews