Vinted Reviews

1.2 Rating 387 Reviews
3 %
of reviewers recommend Vinted
1.2
Based on 387 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 14th April 2024
Joanna
71
Anonymous
Anonymous  // 01/01/2019
I have used vinted now for over a year. But just recently I have had an issue with the item I have purchased and wanted to get some help to resove the issue. All they do, send you very generic response and nothing gets resolved. I will be closing the account. Really disappointed in them.
Helpful Report
Posted 2 weeks ago
I have been blocked for advertising a Tena product that was brand new and not the item that I needed.Although the outer package was opened the items were still in bags.I was told these items were ‘dangerous’!!I have since noticed underwear not wrapped or sealed,bikini bottoms that have been worn and without tags!!I have apologised many times and I have used Vinted for both buying & selling and feel that I have been badly treated.
Helpful Report
Posted 1 month ago
Vinted is a great platform for buying and selling. When it's good it's great. But the aggressive nature of buyers making low ball offers are beyond a joke. There is no option for turning offers off or setting the lowest offer you'd be willing to accept. Customers forever moaning about shipping costs and Vinted do not favour Royal Mail. A five day window to ship, a five window to mark as received. If a buyer fails to mark received it takes up to 4 weeks to get paid. It's just not worth the hassle. Don't even get me started on receiving items packed in carrier bags.
Helpful Report
Posted 2 months ago
I received a damaged item told vinted sent them photos informed the seller who wanted the item back all was done within 24 hours vinted then apparently sent me a message wanting more info which l didn't receive then they gave the seller my money so she was paid and got the damaged item back now they are saying there's nothing they can do everything is also automated no real people to help or talk to
Helpful Report
Posted 6 months ago
I have bought and sold safely. The real problem is customer service : you never get to talk to anyone, and they just do not give a s*** and reply with template emails. If everything goes smooth then ok. But the moment you have a problem with the parcel or the purchase you won't get ANY help. So, why are the buyers paying the service commission? I lately had a very bad exoerience, thry literally STOLE 20 euros, so I won't be recommending to anyone anymore.
Helpful Report
Posted 7 months ago
I used Vinted and the former platform for almost 10 years (both as a seller and buyer) and have almost 1000 positive ratings. Now it happened that two new members contacted Vinted after my parcel didn't arrive after 5 (!) days and I got blocked from both them and Vinted. Vinted only comes back with more or less automated messages that I should send them that I got in contact with the members (I can't they blocked me) and send them the screenshots. I write a new message every day since a week and everytime another costumer service person answers me quite the same message without answering to what I am writing and it takes them over a day to do so. I am so so so disappointed to be banned from a platform I used to love after 10 years bc of weird people and employees that are seemingly not able to work in customer success.
Helpful Report
Posted 2 years ago
Vinted is rated 1.2 based on 387 reviews