the courier gave my package to the neighbour even though i was at home. my bell was never rung. i was fuming. then the neighbour denied accepting any package. i contacted vinted saying the parcel never arrived and they sent me instructions via chat then emailed me a form. i sent it back filled out, in email. then vinted wrote me on chat that i didnt reply to the chat by the deadline?! they made me so upset and they do not have proper complaints procedure. not good customer service at all.
