Vinted Reviews

1.2 Rating 390 Reviews
3 %
of reviewers recommend Vinted
1.2
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Vinted 1 star review on 1st May 2024
Mark
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Sam
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
Vinted 1 star review on 15th April 2024
Anonymous
72
Anonymous
Anonymous  // 01/01/2019
Absolute shocking is vinted, nothing ever arrives on time, items get lost in the post, no one at vinted to communicate with. Shambles of a company
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Posted 1 month ago
Shipping is extremely expensive, rules very silly, and the customer service appalling.
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Posted 1 month ago
Vintage customer service is rubish refusing to deal with a problem with n item I have received as inpost have lost keys to the item but vintage re refusing to del with it. When all they need to do is get inpost to do n investigation so stay clear if you don't want vinted helping to rip you off. They need to sort out there customer service and give a better service to the customer
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Posted 1 month ago
I bought a pandora bracelet, when I collected the parcel the bracelet was missing and the envelope had a hole…(inpost lockers) I clicked in there’s an issue and got in contact with the seller (not blaming her but the courier) and few minutes later my account was permanently blocked for fraud. Not only I lost the bracelet/money but also the account and was called scammer!! A couple of previous orders were cancelled and I can not get my money as my account is blocked. Avoid this platform!!
Vinted 1 star review on 11th March 2024 Vinted 1 star review on 11th March 2024
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Posted 1 month ago
Vinted support is next to non existent. Scammers seemed to be favoured. Buyers protection is pointless (just another name for selling fee, but you're paying it for the seller. A lot of unfair policies which don't match a lot of other platforms i.e eBay and Amazon. Not worth the time and hassle.
Vinted 1 star review on 10th March 2024
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Posted 1 month ago
Horrible service. Buyer received the item. Had proof of delivery and still buyer received refund. Ridiculous service and rude customer service
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Posted 1 month ago
POOR CUSTOMER SERVICE FROM THE SCAM DETECTING TEAM I sold some perfectly brand new boots to a scam buyer on vinted - she then damaged the boots in order to receive a refund, saying that they had arrived to her damaged and were not as described (the leather was completely split, cut marks all over them, NOT as I sent them off looking like.) I had proof of how they looked and tried to defend myself multiple times and vinted took her side, refunding her the money annd leaving me with no boots to sell!!! even after blatant proof of her scam? I am a genuine and regular vinted user and have 5* rating and have had no problems - but now that I have had to report an issue I have really lost faith in this app.
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Posted 1 month ago
Terrible selling experience. I sold 3 items to one buyer. She requested to return 1 of the 3 items and they have refunded her the entire amount for all 3 items even though she kept two of them. They are now saying that there is nothing they can do, justifying their total lack of any kind of actual check with the buyer before refunding and showing behind their computers and rubbish policies. Awful service, wiping their hands of any issues and their failure to check before refunding. I will never use them again and am 100% certain if the bother to reply to this it will be to state the same rubbish they tried to use to get out of it when I tried going customer service.
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Posted 1 month ago
do not use vinted!!!! will let people scam you out of your money and poor customer service!!!!!
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Posted 1 month ago
The customer service is horrible, they ban you for ridiculous reasons. You can’t list collage photos, you can’t list to many new items with tags, you can’t list multiple items that look similar. Vinted is horrible and a waste of time for buyers and sellers. Whoever makes the rules on Vinted are morons
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Posted 1 month ago
this platform is only good if you are a buyer. seller service is horrible. a month ago, a buyer of mine did not pick up the parcel i sent and the transaction was suspended. the buyer got a refund but i didnt get compensation nor the article of clothing back.
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Posted 1 month ago
Customer service is really useless
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Posted 1 month ago
At first during my first 12 purchases I thought they would quite good, but now I'm horrified to find when I didn't receive my item Vinted automatically marked it as received, I've lost £26 so they've lost my business. Unbelievably shocking platform.
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Posted 1 month ago
Horrific customer service. Item was returned and delivered back to seller. Vinted released funds to the seller. Lost £30 and the item. Absolute con! AVOID
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Posted 1 month ago
First time using Vinted, set up account to sell a Marks and Spencer raincoat. Account was deleted, saying they thought the coat was counterfeit. Sent more photos, including washing instructions and was told I was permanently banned as they still didn't believe me. Absolutely ridiculous! Who would sell counterfeit 'Marks and Spencer' for goodness sake? Back to Ebay for me. Vinted is rubbish and obviously run by idiots!
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Posted 1 month ago
I have tried to sell a couple of items but I keep getting a message saying I am breaking their rules so they delete my item yet there are so many other people selling exactly the same item and theirs are still there to be seen and buy, customer service does not exist, !!!
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Posted 1 month ago
For some reason my account was temporarily blocked due to a wall hanging. The wall hanging wasn't vulgar or rude, it just had a life quote. Be prepared that if you list on Vinted, you unfortunately have to deal with very dense staff who won't help you resolve the issue and all they do is send automated messages. Once my account is unblocked, I am definitely closing my account.
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Posted 1 month ago
The absolute worst platform to sell anything on. Avoid!!!
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Posted 1 month ago
The company is absolutely horrendous, thieves and don’t care at all . I sold a brand new kimono for £45, the buyer said the package was empty when she received it so they gave her her money back straight away no questions asked. 6 weeks of messaging them and nothing! I am now out of pocket for £45 and they don’t care!! Reported them to trading standards DO NOT USE THIS COMPANY
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Posted 1 month ago
Everything that can go wrong for a buyer goes wrong on this vile website. I've been conned out of over £50 for two purchases which were fake, I took photo proof, returned them at my expense yet Vinted still released money to the sellers! This is the worst website ever and there are no ways of contacted 'support' other than through messaging them and you literally get nowhere. If you want to keep your sanity don't even bother buying from here, you'll lose lots of money when things go wrong, and with the many lying sellers, something is bound to go wrong. AVOID.
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Posted 1 month ago
Vinted is rated 1.2 based on 390 reviews