Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 783 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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1.1

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buyer sent jumper with a stain and two holes in, vinted support rude, took 2 days to reply in between each message then told me I had no case as its been two long. They took 6 days to reply to my 3 messages regarding why I should pay for return postage seeing as item was described as very good and arrived looking like a used rag.”

Helpful Report

Posted 2 months ago

“The seller posted an incorrect item to me and realised their mistake right away. We both contacted Vinted customer service. But all they could say is wait for it to arrive, don't collect, wait for it to be returned. 2 weeks and I will get a refund. So out of pocket and no goods. Their AI responses are frustrating. I believe watchdog should look into their dodgy dodgy business. If I could rate them no stars, I would.”

Helpful Report

Posted 2 months ago

“Do not use,sellers can wrongly describe items,(intentionally?) then when buyer receives, points out sellers mistake YOU HAVE TO PAY FOR RETURN, CUSTOMER SERVICE IS 0. They are not interested in helping, last 2 orders wrong, seller said 40 inches arrived was 40cm. 0 help. You also need a printer to send anything back. Absolutely useless site. THEY TRY ANYTHING TO GET OUT OF HELPING. WOULD LEAVE 0 STARS IF POSSIBLE.”

Helpful Report

Posted 2 months ago

“Dreadful, do not sell any items on Vinted unless it has a very low value. Sold a jacket, buyer didn’t collect, was put on return by in post and did not arrive. I was told to wait an astonishing 25 working days and contact them. So, I waited and contacted Vinted and was told that I needed to wait 25 working days, I pointed out that I had done this already and the case was just closed down by the agent saying it was their final decision. So, if you sell something and it gets lost, don’t expect any help from Vinted. Ignorant agent on support.”

Helpful Report

Posted 3 months ago

“It had been completely biased in dealing with a customer complain thereby following no evidence provided to them to resolve the case. Such should be dealt with detailed inputs and case by case basis with enough evidence of both sides of seller and buyer part.”

Helpful Report

Posted 3 months ago

“Seller described shoes as 'brand new' and sent not only worn but filthy shoes. The seller refused to cover my shipping to return the shoes. Vinted support took 72 hours to reply to state that I would have to cover the return shipping despite photographic evidence that they were in disgusting condition. The UI said 'return by' 20th February which to me (and Grok, ChatGPT, and Gemini) means 'on or before' the 20th, yet the return shut on the 20th despite me processing the return label. I will use Depop instead.”

Helpful Report

Posted 3 months ago

“I would like to share my experience with Vinted!! And it is very bad! Everything was going fine until I had a problem with a buyer! The buyer said they didn’t pick up the product and DPD said the product was delivered! The buyer cancelled the transaction! And now Vinted refunded the buyer and I have nothing!! On top of that they sent me a message saying I can sell the product again!! How, when I don’t have the product and the buyer does, or it got lost!! So Vinted does not protect sellers!! For me this website Vinted is over and I’d rather sell somewhere else!!”

Helpful Report

Posted 3 months ago

“took a while to decide to use vinted - due to all the bad press - now I really wanted to buy something and vinted is completely impossible to set up - other auction sites are so easy so there is no need at all for this to be so very complex”

Helpful Report

Posted 3 months ago

“Vinted is very quick to blame carriers and sellers..meanwhile u take very little action at looking at ur own faults Vinted…carrier provides photographic proof of evidence, seller provides receipt, buyer takes out buyer protection, but yet you have to investigate a matter for 35 days!!!what is there to investigate when all evidence has been provided!!! its not as though the parcel has gone missing…its simply shocking how u operate ur business ethics!!!”

Helpful Report

Posted 3 months ago

“Don’t sell on Vinted you may as well throw it away always gets damaged”

Helpful Report

Posted 3 months ago

“Disgusting customer service 0 seller protection. wors then another sites. If item was damaged byvthe delivery company sellers didn't get compensation even when provided pictures how the packaging looks before sendin and even if the buyer confirmed that. Unbeatable....Avoid!!!!!”

Vinted 1 star review on 10th February 2026

Helpful Report

Posted 3 months ago

“Having received a number of items which were not correctly described on the listing, (but were not particularly serious), I received an item which was very different from what was described and decided to make a complaint: it seems that postage for returns of fraudulent items is payable by the purchaser.”

Helpful Report

Posted 4 months ago

“Customer service absolutely s**cks. It's all automated and does not solve any problem. It really costs you, instead of making some revenue. Better sell local.”

Helpful Report

Posted 4 months ago

“great system until you need to contact customer service, when you start you speak to a bot who confirmed that my new selling item was on hold to be checked, I have asked to delete as it has my IMEI number, and then I asked to speak to customer service, took 48 hours to a person to answer with an automated message, this is ridiculous”

Helpful Report

Posted 4 months ago

“Nothing but a nightmare, they ask you to do something, you do as asked and they ban you. If your trying to sell a branded item that is maybe 10 years old or more and you cannot find the invoice or receipt from purchase, then they will ban you and call you all sorts of negative names, it was a nightmare from start to finish and I would stay well clear of them. Ungrateful company that just makes assumptions and kicks you out. Like robot sheep if it does not fit, your out!”

Helpful Report

Posted 4 months ago

“Vinted turned into a real SCAM. They don't solve any issues and blame the buyer or seller for their system issues. Delivery fails frequently and products get lost in transit and Vinted doesn't even try to pretend they care. AVOID IT”

Helpful Report

Posted 4 months ago

“vinted seriously need investigating by trading standards. Sold an item and was lost in transit. Told to wait until 30/12 for them to investigate further and issue compensation. Contacted again on the 30/12 and told the deadline had passed. Internet search shows so many people who have experienced the same thing. How are they able to get away with this??”

Helpful Report

Posted 5 months ago

“Vinted - stick to selling second hand clothes.. What an awful company. They try to encourage companies to list items for sale as long as they apply for a 'Pro' badge to show buyers that they are a business. I started listing items for sale and then on a daily basis they were removed from sale after which I received an apology telling me that they should not have been removed and they re-appeared again for sale. This has happened several times until I got fed up with them and deleted my account.”

Helpful Report

Posted 5 months ago

“The New sizing categories means 80% of purchases now don’t fit, there’s a huge difference between an 8 and a 10 and these have now been put in one 8-10 category. 12 and 14 are so different and now there’s no way of knowing whether something is a 12 or a 14. All my listings are now inaccurate. Some 12s are suddenly showing as size 20-22, 8s showing as 6s 10s showing as 12-14. This whole changes is disastrous for buying and selling alike. And it massively increases the risk of useless purchases and disappointed buyers. This will stop people seeing this app as a reliable way to find clothes and it instead becomes a reliable way of filling your cupboards with things that don’t fit properly. Please roll it back”

Helpful Report

Posted 5 months ago

“Vinted used to be a great affordable, and easy to use. Unfortunately, the recent delivery price hikes, even for shipping within the same country, have really changed the experience. The costs have gone so high that it’s becoming almost impossible to buy or sell anything without overpaying for postage. It’s disappointing to see such a good platform become so much less accessible. I hope they reconsider these changes, because it’s driving users away”

Helpful Report

Posted 5 months ago

Vinted is rated 1.1 based on 783 reviews