Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 728 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item on the 4th of August and I am still waiting for it to arrive 14 days later. According to the “Inpost” app and their customer services the parcel was returned to the seller as there were no lockers available for the courier to drop the parcel in. I have attempted contacting Vinted customer services, but after an initial response, they are no longer responding to any messages. The seller has also stopped responding my messages”

Helpful Report

Posted 2 months ago

“Sold an item, buyer received it and sent 1 photo of small damage to the cover. Vinted do not give you the option to dispute only either to refund or offer a discount. My pictures showed no damage when sent. Anyway I accepted a return. Received the item back and it was all ripped broken now unsellable. Vinted were no help and refunded the buyer even with pictures as proof!! Avoid using Vinted”

Helpful Report

Posted 3 months ago

“I sold something on vinted and putted in inpost.when the buyer received that,sent me this picture and said missing item.I tried to contact vinted poor customer service after 2days they said it’s happened because of poor packing and they won’t pay me.but the pack vas standard,strong paper with bubble wrap inside. It’s obvious someone tore the pack and stole the item. Don’t risk to sell your items on vinted.”

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Posted 3 months ago

“All thanks to your firm”

Helpful Report

Posted 3 months ago

“I’ve had a deeply frustrating experience with Vinted, and I feel compelled to warn other potential users. First and foremost, Vinted’s so-called “Buyer Protection” is practically nonexistent. When I received an item that was clearly not as described—damaged and unusable—I was shocked to find how difficult it was to get support. Despite providing photos and detailed evidence, Vinted sided with the seller, leaving me out of pocket with no way to appeal the decision. Customer service is almost impossible to reach, and when you do manage to get a response, it’s generic, unhelpful, and slow. There’s no real accountability or way to escalate issues. You’re essentially left to deal with problems on your own, even if you followed all the platform’s guidelines. To make matters worse, their policies are misleading and inconsistent, often favoring sellers regardless of the situation. It gives a false sense of security that you’re protected, when in reality, you’re taking a big risk with every purchase. I understand that secondhand marketplaces carry some risk, but Vinted does little to mitigate this, and in some cases seems to enable shady practices. I won’t be using it again and strongly suggest others think twice before buying anything of value through this platform.”

Helpful Report

Posted 3 months ago

“Unfortunately, there is a temporary issue with withdrawals due to which you are not able to make payout to your bank account at the moment. Don't worry, we are fully aware of the issue and trying to fix it as fast as possible. You'll be able to withdraw your earnings very soon. Please try again later. Thank you for your patience! Maria || Vinted”

Helpful Report

Posted 3 months ago

“Annoying app. The AI constantly flags items as illegal. After a few tries, it's permanently blocked. And if you object, you get a standard message. Personal contact is impossible. What a bummer.”

Helpful Report

Posted 3 months ago

“ABSOLUTELY TERRIBLE!!! Dropped off the Vinted parcel to InPost locker as I always do. However, the parcel failed to register despite following their procedure to the letter. Vinted decided to refund the buyer and left me £55.00 out of the pocket. Rude and shocking service!! I am now preparing a letter before action and filing a claim at the small claims court. BE CAREFUL!!!”

Helpful Report

Posted 3 months ago

“I was charged through Vinted without ever having an account. When I reported it, they refused to investigate unless I provided technical payment data I can't access. Their support gave copy-paste responses and tried to close the case quickly. Vinted failed to take responsibility or protect against fraud. Avoid this platform.”

Helpful Report

Posted 3 months ago

“The more I use Vinted, the more I realise how unfair and unprotected the platform really is. You charge a “Buyer Protection” fee on every order, but when something goes wrong, there’s barely any real support or protection for the buyer. What makes it worse is that buyers can’t even leave honest, public reviews based on bad experiences. Instead, Vinted shows a vague star rating that hides the truth and lets bad sellers keep getting away with it. Buyers like me end up misled and stuck in a system that clearly cares more about protecting sellers and making money than being fair.”

Helpful Report

Posted 3 months ago

“Bought buyers protection but apparently that doesn't cover it being delivered to other houses in different streets, in different postcodes. Im on crutches, so cannot walk the ⅓ of a mile to collect a large box and carry it home, but they don't care. They made thier money.”

Helpful Report

Posted 3 months ago

“2 sellers ripped me off and vinted failed to help. Even with photos and evidence. Never use these.”

Helpful Report

Posted 3 months ago

“I got a fake product and they didn t even let me send it back. They took my money and refused to even look in the situation then they didn t even answer the messages anymore.”

Helpful Report

Posted 4 months ago

“Appalling service Vinted marked my item as delivered 8 hours prematurely which resulted in them completing the transaction and 8 hours prematurely not giving me 48 hours to collect as per their company policy. Of course the parcel wasn’t at the shop and Vinted refused to assist. They are a terrible company with zero interest in helping their customers.”

Helpful Report

Posted 4 months ago

“Non existent customer service other than automated responses. Awful Awful Awful. I'm no longer using this company as they do not look after the seller. 2 out of 3 issues on sales and absolutely zero help or CARE.”

Helpful Report

Posted 4 months ago

“Awful company, will not investigate or listen to proven fraudulent activity. Do anything they can the easy way, usually penalising honest customers rather than looking into issues. Also very slow paying monies due and never respond to complaints. Avoid at all costs”

Helpful Report

Posted 4 months ago

“customer support is none existent”

Helpful Report

Posted 4 months ago

“I’ve just had a terrible experience as a seller on Vinted, and I feel compelled to warn others. I sold a fragile item that unfortunately arrived broken due to poor handling during shipping. As a responsible seller, I refunded the buyer immediately, I believe in good customer service and didn’t want to make them wait or go through extra hassle. However, because I didn’t follow Vinted’s strict and misleading resolution steps, I was denied any compensation for the damaged item. Here’s the real issue: Vinted gives sellers two options when an item arrives damaged. Ask for the item to be returned , even if it’s broken and the seller has to pay for the return postage out of pocket. Offer a full refund and let the buyer keep the damaged item, but in doing so, the seller forfeits any right to compensation. In my case, I went with the second option because I didn’t want to inconvenience the buyer. But by doing that, I lost any right to claim my losses. Then I tried selecting the return option, and was told I’d have to pay also the delivery just to get the broken item sent back to me. Completely unacceptable. To make things worse, I can’t even claim compensation through Royal Mail because Vinted uses third-party courier accounts. That means they are the official customer, not me. I have no control, no access to claim processes, and no protection. It’s a total dead end. Vinted’s policy actively punishes sellers for doing the right thing. I had no idea how unfair their system is until I experienced it firsthand. Their platform gives buyers all the protection while sellers are left to take the financial loss — even when it’s clearly due to delivery damage. This whole experience has completely put me off. I’ve closed my shop and won’t be selling on Vinted again. One star, and honestly, that’s being generous.”

Helpful Report

Posted 4 months ago

“the past 3 packages i have bought have been sent back to the sender for no reason and whenever i try to contact vinted they just tell me the same thing. also the refund always takes ages to come back to me”

Helpful Report

Posted 4 months ago

“I ordered 3 items seller send only 1 of them. Contacted vinted support and in the end they agreed seller is at fault and told me to get my money back I Need to pay for the return to get my money back from the parcel.. parcel was costing £3 so not worth it paying for the return. But it's not fair as a buyer you pay "buyer protection" which is mandatory and then need to pay for the return when it's supposed to be the seller who is at fault to pay for the return and provide you with a return label.”

Helpful Report

Posted 4 months ago

Vinted is rated 1.1 based on 728 reviews