Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 694 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have sold a few items and the courier they make you use YODEL has not even turned up on all these occasions! You book a day, stay in and then they send a message with a time slot. Then behold no courier turns up! Apparently they get 3 tries at pick up! Obviously think sellers have nothing better to do than to wait in for collection! No calling cards left so NO ONE has ever been! Please NO ONE use this service as it is diabolical! Not good for a business VINTED or YODEL”

Helpful Report

Posted 1 month ago

“I had 10 board books for sale, customer created a bundle' of 5 board toddler books 2 brand new and 3 in excellent condition. I took photos of every page showing the perfect condition including covers all perfect. Customer claimed they were in bad condition and took photos of old books of which were chewed and damaged. I was given my first bad feedback after hundreds of 5 star reviews. Vinted said they could not remove the feedback but they hope future experience will be better. No one to speak to this way after receiving 3 automated messages. So frustrating as she had already asked for price reduction and got the 5 books discounted.”

Helpful Report

Posted 1 month ago

“Bought an item which was sent to a locker. When I opened the locker, the locker was empty. I immediately contacted the shipping company, seller and Vinted. Because I opened the locker the item was marked as “delivered” even though I didn’t receive it. In fact, the item was scanned for a return to the buyer subsequently. In the end Vinted just released the money to the seller. Evri admitted that they lost the parcel. I appealed the decision and they just stopped communicating with me. Appalling service. I paid for buyer’s protection but received none.”

Helpful Report

Posted 1 month ago

“Package went missing. Inpost was unhelpful. Said Vinted had to instigate investigation. Vinted customer service refused. Kept repeating automated script. Horrible experience! Never again”

Helpful Report

Posted 1 month ago

“No chance to get monay back if you get scammed”

Helpful Report

Posted 1 month ago

“I reported a possible scam ring on Vinted: multiple accounts flooding the platform with laughably fake Chanel and dubious “Max Mara” pieces, complete with bargain-bin photos and suspicious descriptions. I even detailed the frequency and red flags. Customer service? Utterly uninterested. They replied they wouldn’t take action. Apparently, Vinted prefers to let its buyers play a game of counterfeit roulette. I’ve decided to stop buying there - might still sell, but I’m not sticking around to get scammed with Vinted’s blessing.”

Helpful Report

Posted 1 month ago

“I have had a few successful sales on Vinted, but as a buyer, my experience has been extremely frustrating. The first item I purchased—a perfume—never arrived. After having to wait for a full month to claim (even though delivery is supposed to take five working days), Vinted gave me just two days to report it. I did so immediately, but they still told me to wait longer. I am certain that if I had waited again, they would have claimed the window to report had passed. The whole process feels designed to avoid responsibility, and it is insulting. The second item I bought turned out to be fake. When I left a review to warn other buyers, the seller retaliated with a false 1-star review and messaged me repeatedly—over two days—trying to blackmail me into removing mine so he would remove his. I provided screenshots to Vinted clearly showing this and the seller contradicting himself about the item's origin, yet support simply sent me repeated template responses, saying reviews are only removed in cases of fraud—which is exactly what this was. My score dropped from 5 to 3.7, which is disheartening after all the care I put into my profile and the honest service I try to offer. Trying to get help for these basic issues is absolutely exhausting. The customer support feels entirely automated and shows no genuine engagement with the issues raised. To make matters worse, Vinted once removed all my listings because one of my photos (out of five real ones) was from a website. I understand the copyright rule (I didn't know at the time I uploaded the pictures), and would have removed the image immediately had I been warned. But instead, they removed everything without notice—including bumped listings I had paid to promote—without refund or any option to fix the issue. It was unnecessarily heavy-handed. Selling is fairly straightforward, but buying is a completely different experience. The number of counterfeit items on this platform is shocking. Vinted clearly benefits from the volume of transactions, and buyer protection is non-existent. I would strongly advise not spending more than £20 here—if something goes wrong, you are unlikely to be supported or refunded.”

Helpful Report

Posted 1 month ago

“Vinted released funds to a seller who never dispatched the item. I followed all steps correctly. Despite this, I was met with 20+ identical automated replies and no actual support. Vinted’s system: • Does not detect unshipped items • Ignores valid refund requests if sellers stall • Sends threats for legal chargebacks • Avoids escalation, even when a formal complaint is filed • Responds to Resolver complaints with the same AI-generated text as in-app support They also tried to move the conversation off-platform via private email, likely to avoid accountability. I have referred the matter to Citizens Advice, Trading Standards, the ICO, and will continue until this is addressed properly. This is not a support team issue — it’s a platform-wide failure to meet the legal standards of UK consumer law. Use this app at your own risk.”

Helpful Report

Posted 1 month ago

“If I could give a negative rating I would, item purchased in April lost by Evri in their warehouse. I was advised to wait until 30 May then able to apply for refund. When I did so, they said I then had to wait until 2 June before a refund could be applied for. So today 2 June I applied for a refund only to be told I have to wait Another 25 days!!! Agent just copy and pasting every previous message sent without reading that what he is now suggesting is now to wait 50 days!!!!”

Helpful Report

Posted 1 month ago

“I bought item described as new without tags. I received heavily worn stained, ripped jumper. I was insulted by seller. I paid for return shipment. The seller received return but didn't refunded. There's no option to contact vinted and complain on my app.”

Helpful Report

Posted 1 month ago

“Shocking.. Avoid..”

Helpful Report

Posted 1 month ago

“I’ve been using Vinted for a while, but my recent experience was very disappointing. I purchased a pair of shoes that were listed without specifying the embellishment type. The photos made them appear studded, but they arrived with rhinestones instead, which was not clear or properly highlighted in the listing. The seller did not respond to my complaint, and Vinted’s customer support rejected my SNAD (Significantly Not As Described) claim. This shows a lack of responsibility and transparency. I’m not happy with the customer protection provided by Vinted—it seems to heavily favor sellers, even in clear cases of misrepresentation. I will not be shopping here again and do not recommend Vinted to other buyers. The system needs significant improvement in buyer protection and dispute resolution.”

Helpful Report

Posted 1 month ago

“I've been using Vinted and today I got a damaged item that was added as in "very good" condition. I asked the seller if the item had any marks or issues, she said no. So i bought it and got this (see pictures). Vinted wants me to pay the shipping back to the seller (maybe for her to scam another person). I mean, I pay the buyer's protection and it's the seller that is protected. She loses nothing, I lose my money. This is weak!”

Helpful Report

Posted 1 month ago

“Vinted messed up the delivery, said item had been delivered when it hadn’t.”

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Posted 1 month ago

“I bought a pair of pants. After receiving the Vinted notification that my package arrived on the pickup point, I went to pick it up, but they told me it wasn't there. Called the shipping company and they told me that the package was lost somewhere on the way but that they couldn't know where unless the company that was sending the package (Vinted) asked for an "update on the tracking". Vinted told me they couldn't do such thing and that, as the package was marked as delivered on the pickup point, their help ended there. After the exact week, the package was marked as "collected" (I never collected anything as there was no package to collect), and I never recieved that pair of pants. 30 euros down the drain! Thanks for nothing, Vinted :)”

Helpful Report

Posted 1 month ago

“Bought item on Vinted which carrier Vinted chose delivered it to some random man and took a photo of his hand as proof of delivery. Vinted say they can’t help as it is delivered and closed case. Only AI relies and you can speak or communicate with a real person. Customer service is terrible”

Helpful Report

Posted 1 month ago

“I bought a dress on Vinted April 25th and it’s been lost. Vinted told me I could get a refund on May 12th but now they refuse and say wait longer.. unbelievably stupid.”

Helpful Report

Posted 2 months ago

“Terrible!! I changed to a Vinted pro account a few months ago, I have nearly £200 in my balance, they said I’ve reached my payment limit and to send HMRC documents within last 3 months with ID. I have sent these documents multiple times, and they keep rejecting it? I’m baffled as they accepted it to open the account but rejected when you want to withdraw money. DO NOT OPEN A VINTED PRO ACCOUNT! Customer service is appalling- contacted legal team, again no reply. I really don’t know what to do next?”

Helpful Report

Posted 2 months ago

“Previously enjoyed shopping on vinted but it has recently become overrun with fake trainers people have bought online from another company and selling them for double the money to vulnerable individuals I have reported some which I found but often vinted come back saying the buyer they are happy for the seller to continue selling there item so please people just beware when bidding for Adidas and Nike trainers which come boxed pure fake and quantity and just remember you have to pay to return these if your not satisfied”

Helpful Report

Posted 2 months ago

“Sellers are not protected from scam buyers damaging items Customer service poor and of no help”

Helpful Report

Posted 2 months ago

Vinted is rated 1.1 based on 694 reviews