Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 720 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged through Vinted without ever having an account. When I reported it, they refused to investigate unless I provided technical payment data I can't access. Their support gave copy-paste responses and tried to close the case quickly. Vinted failed to take responsibility or protect against fraud. Avoid this platform.”

Helpful Report

Posted 1 month ago

“The more I use Vinted, the more I realise how unfair and unprotected the platform really is. You charge a “Buyer Protection” fee on every order, but when something goes wrong, there’s barely any real support or protection for the buyer. What makes it worse is that buyers can’t even leave honest, public reviews based on bad experiences. Instead, Vinted shows a vague star rating that hides the truth and lets bad sellers keep getting away with it. Buyers like me end up misled and stuck in a system that clearly cares more about protecting sellers and making money than being fair.”

Helpful Report

Posted 1 month ago

“Bought buyers protection but apparently that doesn't cover it being delivered to other houses in different streets, in different postcodes. Im on crutches, so cannot walk the ⅓ of a mile to collect a large box and carry it home, but they don't care. They made thier money.”

Helpful Report

Posted 1 month ago

“2 sellers ripped me off and vinted failed to help. Even with photos and evidence. Never use these.”

Helpful Report

Posted 2 months ago

“I got a fake product and they didn t even let me send it back. They took my money and refused to even look in the situation then they didn t even answer the messages anymore.”

Helpful Report

Posted 2 months ago

“Appalling service Vinted marked my item as delivered 8 hours prematurely which resulted in them completing the transaction and 8 hours prematurely not giving me 48 hours to collect as per their company policy. Of course the parcel wasn’t at the shop and Vinted refused to assist. They are a terrible company with zero interest in helping their customers.”

Helpful Report

Posted 2 months ago

“Non existent customer service other than automated responses. Awful Awful Awful. I'm no longer using this company as they do not look after the seller. 2 out of 3 issues on sales and absolutely zero help or CARE.”

Helpful Report

Posted 2 months ago

“Awful company, will not investigate or listen to proven fraudulent activity. Do anything they can the easy way, usually penalising honest customers rather than looking into issues. Also very slow paying monies due and never respond to complaints. Avoid at all costs”

Helpful Report

Posted 2 months ago

“customer support is none existent”

Helpful Report

Posted 2 months ago

“I’ve just had a terrible experience as a seller on Vinted, and I feel compelled to warn others. I sold a fragile item that unfortunately arrived broken due to poor handling during shipping. As a responsible seller, I refunded the buyer immediately, I believe in good customer service and didn’t want to make them wait or go through extra hassle. However, because I didn’t follow Vinted’s strict and misleading resolution steps, I was denied any compensation for the damaged item. Here’s the real issue: Vinted gives sellers two options when an item arrives damaged. Ask for the item to be returned , even if it’s broken and the seller has to pay for the return postage out of pocket. Offer a full refund and let the buyer keep the damaged item, but in doing so, the seller forfeits any right to compensation. In my case, I went with the second option because I didn’t want to inconvenience the buyer. But by doing that, I lost any right to claim my losses. Then I tried selecting the return option, and was told I’d have to pay also the delivery just to get the broken item sent back to me. Completely unacceptable. To make things worse, I can’t even claim compensation through Royal Mail because Vinted uses third-party courier accounts. That means they are the official customer, not me. I have no control, no access to claim processes, and no protection. It’s a total dead end. Vinted’s policy actively punishes sellers for doing the right thing. I had no idea how unfair their system is until I experienced it firsthand. Their platform gives buyers all the protection while sellers are left to take the financial loss — even when it’s clearly due to delivery damage. This whole experience has completely put me off. I’ve closed my shop and won’t be selling on Vinted again. One star, and honestly, that’s being generous.”

Helpful Report

Posted 2 months ago

“the past 3 packages i have bought have been sent back to the sender for no reason and whenever i try to contact vinted they just tell me the same thing. also the refund always takes ages to come back to me”

Helpful Report

Posted 2 months ago

“I ordered 3 items seller send only 1 of them. Contacted vinted support and in the end they agreed seller is at fault and told me to get my money back I Need to pay for the return to get my money back from the parcel.. parcel was costing £3 so not worth it paying for the return. But it's not fair as a buyer you pay "buyer protection" which is mandatory and then need to pay for the return when it's supposed to be the seller who is at fault to pay for the return and provide you with a return label.”

Helpful Report

Posted 2 months ago

“Soooooo many sellers obviously selling fake designer items despite offering article verification. Even admitting it, it is fake if you're asking the right questions. Vinted doesn't do anything about this problem. So how to trust their so called 'experts' if you pay for article verification. In fact, their policy towards a scam is the most fake. Be very careful!”

Helpful Report

Posted 2 months ago

“Bans your seller account for no reason at all.”

Helpful Report

Posted 2 months ago

“Awful company to deal with if something goes wrong. I bought an item from a seller and it was damaged in transit (yodel - no surprises there). You pay a protection fee for every item you buy so I thought no worries. Then came the emails via there customer (un) support team. Constant bot replies asking for the same information and photos again and again. It’s either a delay tactic so you get so fed up you stop asking (I’m northern and it’s now a matter of stubborn principle) or they can’t read. At this point I’m genuinely unsure which it is. Stay clear stick to eBay.”

Helpful Report

Posted 2 months ago

“I bought two skirts from the website. One was sent, however, the other seller did not send the item. I didn’t register an account but when I tried to get my order details up on the website, it would not allow me to set up an account, never mind login. customer service claims I’m using the wrong email address to send the emails from. Customer Service has been entirely unhelpful and I believe the website is a complete scam. Stay well away.”

Helpful Report

Posted 2 months ago

“Aurora of customer service did not help me at all and instead of refunding me or adressing the issue, she closed the ticket. My experience has been horrible and I will not be using Vinted again because of the unprofessionalism. I am extremely disappointed. Nothing has been done to help me as a loyal customer !! The direction needs to hire real customer service agents that do their jobs not like Aurora and the others.”

Helpful Report

Posted 2 months ago

“Vinted have banned me for no good reason. I bought 3 items no problem then I tried to list a dress. They accused me of trying to sell a fraudulent dress, asked for dozens of pictures and a purchase receipt which I no longer have as bought dress years ago. When I didn't respond within 12 hours as I didn't see the email I have been permanently blocked forever!! So now I can't buy either and all because I tried to give good detail about the dress. No wonder all the listings have minimal information as one wrong descriptive word gets you banned with no way to appeal. Be warned.”

Helpful Report

Posted 2 months ago

“Worst customer service . Overall good idea but bad execution. No customer service just automatic messages.”

Helpful Report

Posted 3 months ago

“Blocked my acc without any explanation. When I sent inquires about blocking me, they used automatically generated answers. Terrible and embarassing user support 0/10. Do NOT recommend!!”

Helpful Report

Posted 3 months ago

Vinted is rated 1.1 based on 720 reviews