Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 728 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

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“vinted I have done everything you asked to verify my account ,change of email address, then you just stopped replying. YOU HAVE MY MONEY BEL9NGING TO ME, CEO EMAIL NO REPLIES.”

Helpful Report

Posted 2 months ago

“What's all this bought ive accepted many offers recently why do people offer and then never follow through with the sale”

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Posted 2 months ago

“I ordered an item on the 4th of August and I am still waiting for it to arrive 14 days later. According to the “Inpost” app and their customer services the parcel was returned to the seller as there were no lockers available for the courier to drop the parcel in. I have attempted contacting Vinted customer services, but after an initial response, they are no longer responding to any messages. The seller has also stopped responding my messages”

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Posted 2 months ago

“Sold an item, buyer received it and sent 1 photo of small damage to the cover. Vinted do not give you the option to dispute only either to refund or offer a discount. My pictures showed no damage when sent. Anyway I accepted a return. Received the item back and it was all ripped broken now unsellable. Vinted were no help and refunded the buyer even with pictures as proof!! Avoid using Vinted”

Helpful Report

Posted 3 months ago

“Era una buena app pero sacaron la mejor parte que era "similar items". La app era famosa por tener esa opción. Realmente sacarla deja en claro que no quieren lo mejor para el comprador. Espero que haya una reflexion sobre eso”

Helpful Report

Posted 3 months ago

“I sold something on vinted and putted in inpost.when the buyer received that,sent me this picture and said missing item.I tried to contact vinted poor customer service after 2days they said it’s happened because of poor packing and they won’t pay me.but the pack vas standard,strong paper with bubble wrap inside. It’s obvious someone tore the pack and stole the item. Don’t risk to sell your items on vinted.”

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Posted 3 months ago

“All thanks to your firm”

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Posted 3 months ago

“I’ve had a deeply frustrating experience with Vinted, and I feel compelled to warn other potential users. First and foremost, Vinted’s so-called “Buyer Protection” is practically nonexistent. When I received an item that was clearly not as described—damaged and unusable—I was shocked to find how difficult it was to get support. Despite providing photos and detailed evidence, Vinted sided with the seller, leaving me out of pocket with no way to appeal the decision. Customer service is almost impossible to reach, and when you do manage to get a response, it’s generic, unhelpful, and slow. There’s no real accountability or way to escalate issues. You’re essentially left to deal with problems on your own, even if you followed all the platform’s guidelines. To make matters worse, their policies are misleading and inconsistent, often favoring sellers regardless of the situation. It gives a false sense of security that you’re protected, when in reality, you’re taking a big risk with every purchase. I understand that secondhand marketplaces carry some risk, but Vinted does little to mitigate this, and in some cases seems to enable shady practices. I won’t be using it again and strongly suggest others think twice before buying anything of value through this platform.”

Helpful Report

Posted 3 months ago

“Unfortunately, there is a temporary issue with withdrawals due to which you are not able to make payout to your bank account at the moment. Don't worry, we are fully aware of the issue and trying to fix it as fast as possible. You'll be able to withdraw your earnings very soon. Please try again later. Thank you for your patience! Maria || Vinted”

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Posted 3 months ago

“Annoying app. The AI constantly flags items as illegal. After a few tries, it's permanently blocked. And if you object, you get a standard message. Personal contact is impossible. What a bummer.”

Helpful Report

Posted 3 months ago

“ABSOLUTELY TERRIBLE!!! Dropped off the Vinted parcel to InPost locker as I always do. However, the parcel failed to register despite following their procedure to the letter. Vinted decided to refund the buyer and left me £55.00 out of the pocket. Rude and shocking service!! I am now preparing a letter before action and filing a claim at the small claims court. BE CAREFUL!!!”

Helpful Report

Posted 3 months ago

“I was charged through Vinted without ever having an account. When I reported it, they refused to investigate unless I provided technical payment data I can't access. Their support gave copy-paste responses and tried to close the case quickly. Vinted failed to take responsibility or protect against fraud. Avoid this platform.”

Helpful Report

Posted 3 months ago

“The more I use Vinted, the more I realise how unfair and unprotected the platform really is. You charge a “Buyer Protection” fee on every order, but when something goes wrong, there’s barely any real support or protection for the buyer. What makes it worse is that buyers can’t even leave honest, public reviews based on bad experiences. Instead, Vinted shows a vague star rating that hides the truth and lets bad sellers keep getting away with it. Buyers like me end up misled and stuck in a system that clearly cares more about protecting sellers and making money than being fair.”

Helpful Report

Posted 3 months ago

“Bought buyers protection but apparently that doesn't cover it being delivered to other houses in different streets, in different postcodes. Im on crutches, so cannot walk the ⅓ of a mile to collect a large box and carry it home, but they don't care. They made thier money.”

Helpful Report

Posted 3 months ago

“Overall vinted is a good site to bag yourself a bargain. In saying that there are a lot of people who are only interested in ripping you off as with any selling sites. The key things to follow are if you see anything on sites like Vinted is ALWAYS check the sellers reviews for past sales. If they don't have any then that should be a red flag. Vinted is full of items for sale that are too good to be true. Example: A Rolex watch costing well over a grand being offered for less than a tenner. Yeah right. 🚩Remember ALWAYS check the sellers reviews. If they don't have any then save yourself the trouble of potentially being ripped off. 🚩Is the item far too cheap for what they're offering? Aa I said there are countless Rolex and other top branded items on Vinted which just cannot sensibly be for sale because the price is far too low.”

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Posted 3 months ago

“2 sellers ripped me off and vinted failed to help. Even with photos and evidence. Never use these.”

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Posted 3 months ago

“I got a fake product and they didn t even let me send it back. They took my money and refused to even look in the situation then they didn t even answer the messages anymore.”

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Posted 4 months ago

“Appalling service Vinted marked my item as delivered 8 hours prematurely which resulted in them completing the transaction and 8 hours prematurely not giving me 48 hours to collect as per their company policy. Of course the parcel wasn’t at the shop and Vinted refused to assist. They are a terrible company with zero interest in helping their customers.”

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Posted 4 months ago

“Non existent customer service other than automated responses. Awful Awful Awful. I'm no longer using this company as they do not look after the seller. 2 out of 3 issues on sales and absolutely zero help or CARE.”

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Posted 4 months ago

“Awful company, will not investigate or listen to proven fraudulent activity. Do anything they can the easy way, usually penalising honest customers rather than looking into issues. Also very slow paying monies due and never respond to complaints. Avoid at all costs”

Helpful Report

Posted 4 months ago

Vinted is rated 1.1 based on 728 reviews