Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 791 Reviews

3 %

of reviewers recommend Vinted

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1.1

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could I'd give this off brand selling app no stars, they blocked my account permanently for no reason I didn't even sell anything or look at anything I had the account for 3 days then they banned it, this garbage site isn't EBAY.”

Helpful Report

Posted 2 months ago

“I bought a pair of boots on Vinted, for which I paid buyer protection, the seller photographed the boots in dark mode, which made them look black and difficult to see the true colour, or any faults, she described them as new and unused, when they arrived, I was horrified to see they were faulty, with stitching coming undone, white holes and a rigid fold on top left hand side, that stuck into your foot They were light grey in colour and to say I was disappointed, would be an understatement, the boots were unfit for purpose and I requested a return, but the seller didn't agree and argued to customer service, said she didn't agree, I am waiting for the outcome and hopefully a full refund, I hate the boots and I want them gone! I will write an update about this sorry saga, I am waiting to see if I get my refund, fingers crossed, I will be posting an update ASAP!”

Helpful Report

Posted 2 months ago

“Provided evidence that the item I was selling was genuine, they approved it to even go on the site. Customer complained counterfeit. I provided receipts, emails from Harvey Nichols where item purchase, SKU code. Vinted simply ignored everything and item approved to be returned. Waiting to see if i get it back. Shocking customer service and will never use again.”

Helpful Report

Posted 2 months ago

“I bought an item, I didn't receive it, I raised an issue, they told me I didn't and closed the claim. I never got my money back. Will never use again.”

Helpful Report

Posted 3 months ago

“1 Star is flattering I bought a branded tee shirt that was described as very good condition. It was off white and had holes in it. I've put better clothes in the bin. I took it up with the seller and they wanted me to pay the postage. So I am out of pocket either way if you include the so called buyers protection. Vinted wasn't interested robotic answers absolutely awful. I wouldn't use them anymore”

Helpful Report

Posted 3 months ago

“They have uneducated, useless support team. They never try to solve anything or be fair in anything. In case buyer make any damage for your item, they take buyer side and do not care about Sellers and their loss. I hope one day, they have better service and better terms And rules regarding both buyers and Sellers.”

Helpful Report

Posted 3 months ago

“What a complete garbage site. Very nice folks on there buying and selling. It's a shame their policies are insane. What a waste of my time!”

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Posted 3 months ago

“Bought a dress came broken and fake brand. Vinted sided with the seller even admitting themself the ad was 'wrong'. Vinted and the seller arerefusing to show proof the dress being authentic even tho Vinted told me to wait for it.....”

Helpful Report

Posted 3 months ago

“I’ve always bought and sold on Vinted Let’s start with the first issue: they allow people to sell fake items or free newspaper giveaways at inflated prices. According to one profile, after buying an item, they deleted all their photos and unfollowed everyone; after rushing to post it within an hour of purchase, they vanished and never replied, not to mention the slow delivery – I saw my item returned to me after a good month and a half. Today, after the start of March, another item was sold. After multiple reports that the buyer hadn’t received any notifications about my dispatch, and following a month without a response from customer support, we received notification that the parcel had been lost. I’ll be deleting my profile soon – don’t trust them!”

Helpful Report

Posted 3 months ago

“In order to become a seller on an item I listed and was sold, I was asked to provide a link to my bank account and password, not just my credit card number. Since I am a senior with my life savings there and not just a young seller with $100, I refused to do this. So, this app is not for me.”

Helpful Report

Posted 3 months ago

“Paid on Jan 1 with Buyer Protection. Parcel lost Jan 7, never reached Vinted hub. 77 days later the order is still suspended and no refund. Support keeps repeating the same messages about “investigation” and “more time” while missing all deadlines. Seller confirmed the loss, tracking dead for 2 months. Buyer Protection does nothing. Feels like a scam.”

Helpful Report

Posted 4 months ago

“Buyer sent jumper with a stain and two holes in, vinted support rude, took 2 days to reply in between each message then told me I had no case as its been two long. They took 6 days to reply to my 3 messages regarding why I should pay for return postage seeing as item was described as very good and arrived looking like a used rag.”

Helpful Report

Posted 4 months ago

“A good way of getting a bit of extra cash for items you no longer use. My only gripe is why do buyers try to haggle to save 20p. It's embarrassing. Feel like saying, here, you can have it .”

Helpful Report

Posted 4 months ago

“The seller posted an incorrect item to me and realised their mistake right away. We both contacted Vinted customer service. But all they could say is wait for it to arrive, don't collect, wait for it to be returned. 2 weeks and I will get a refund. So out of pocket and no goods. Their AI responses are frustrating. I believe watchdog should look into their dodgy dodgy business. If I could rate them no stars, I would.”

Helpful Report

Posted 4 months ago

“Do not use,sellers can wrongly describe items,(intentionally?) then when buyer receives, points out sellers mistake YOU HAVE TO PAY FOR RETURN, CUSTOMER SERVICE IS 0. They are not interested in helping, last 2 orders wrong, seller said 40 inches arrived was 40cm. 0 help. You also need a printer to send anything back. Absolutely useless site. THEY TRY ANYTHING TO GET OUT OF HELPING. WOULD LEAVE 0 STARS IF POSSIBLE.”

Helpful Report

Posted 4 months ago

“Dreadful, do not sell any items on Vinted unless it has a very low value. Sold a jacket, buyer didn’t collect, was put on return by in post and did not arrive. I was told to wait an astonishing 25 working days and contact them. So, I waited and contacted Vinted and was told that I needed to wait 25 working days, I pointed out that I had done this already and the case was just closed down by the agent saying it was their final decision. So, if you sell something and it gets lost, don’t expect any help from Vinted. Ignorant agent on support.”

Helpful Report

Posted 4 months ago

“It had been completely biased in dealing with a customer complain thereby following no evidence provided to them to resolve the case. Such should be dealt with detailed inputs and case by case basis with enough evidence of both sides of seller and buyer part.”

Helpful Report

Posted 4 months ago

“Seller described shoes as 'brand new' and sent not only worn but filthy shoes. The seller refused to cover my shipping to return the shoes. Vinted support took 72 hours to reply to state that I would have to cover the return shipping despite photographic evidence that they were in disgusting condition. The UI said 'return by' 20th February which to me (and Grok, ChatGPT, and Gemini) means 'on or before' the 20th, yet the return shut on the 20th despite me processing the return label. I will use Depop instead.”

Helpful Report

Posted 4 months ago

“I would like to share my experience with Vinted!! And it is very bad! Everything was going fine until I had a problem with a buyer! The buyer said they didn’t pick up the product and DPD said the product was delivered! The buyer cancelled the transaction! And now Vinted refunded the buyer and I have nothing!! On top of that they sent me a message saying I can sell the product again!! How, when I don’t have the product and the buyer does, or it got lost!! So Vinted does not protect sellers!! For me this website Vinted is over and I’d rather sell somewhere else!!”

Helpful Report

Posted 5 months ago

“took a while to decide to use vinted - due to all the bad press - now I really wanted to buy something and vinted is completely impossible to set up - other auction sites are so easy so there is no need at all for this to be so very complex”

Helpful Report

Posted 5 months ago

Vinted is rated 1.1 based on 791 reviews