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Vinted Reviews

1.2 Rating 389 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

1.2

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 14th April 2024

71

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be careful when using Vinted. I have just sold a very expensive handbag through their site and put that I would only sell it if it went through their item verification team to protect buyer and me. Sent it off and was told that my item had failed verification, this item is one thousand percent a genuine item. I have dealt in high end bags for many years and abhor fakes, not withstanding I have the original invoice and receipt from where it was purchased. I have been completely blanked by their robots and had one from customer service tell me that they would be keeping my bag and I could appeal the decision within 6 months. This is just theft and there is no appeal button. When things go wrong on Vinted the level of customer service received is so substandard, backward and shoddy my 5 year old grandson could do a far superior job. If they decide your item doesn’t pass there verification please be aware you won’t get your item back and you will be blanked. Don’t do it. I’m £2500 down and will still have to continue to pay the rest off my credit card and not have the bag.”

Posted 1 month ago

“My accounts was blocked and I was accused of trying to sell fake products when they were 100% genuine!!!! I’d sold over 300 items not one complaint or anything sent back all 5* reviews and banned me with no notice ! Absolutely shocking won’t touch them with a barge pole !”

Posted 1 month ago

“Awful awful experience with buying what turned out to be a fake on Vinted. I purchased a Skims tshirt from a seller and the seller blocked me on the platform after the item was delivered. But I wasn't aware of that. The item arrived and didn't look to be damaged or show any signs of use so I marked it as ok on the Vinted platform. That is where the issue arose because I kid you not; 2 minutes after I marked it as ok - I went to try it on and noticed that the actual tag sewn onto the tshirt said "Skins" but the removable tag said "Skims". I reached out to Vinted immediately to complain that the seller had not only blocked me so I couldn't then return and refund my item but that the item was in fact fake. Vinted told me as I marked the item as ok/delivered there was nothing they could do. Insanity. Under the Consumer protection laws, this is not even legal. If I have purchased a fraudulent/fake item then I am automatically entitled to a refund. I reached out to my bank and they're luckily investigating and escalating it from their end. I however have seen deleted the Vinted app and will never use it again. I'll ensure that I also tell anyone who is willing to listen. This is not the first instance I've heard of Vinted being extremely seller centric but this is just awful. Additionally whilst I was on Vinted, I spent a good chunk of time browsing coming across many many obviously counterfeit items. Vinted are simply not doing enough to get sellers who are selling counterfeit items off their site.”

Vinted 1 star review on 14th March 2024

Posted 1 month ago

“today vinted permanently banned my account. their reason was for uploading something that doesn’t fit into their guidelines. i appealed and stated how EVERYTHING was within their guidelines. THEN, they replied back saying i was blocked for trying to sell sexually explicit acts?? i’ve never heard something more appalling, ridiculous and offensive in my life. They made it so i could not reply to this message, so i emailed vinted legal team. all i got was automated messages, so i replied saying i have legal rights to subject access request and need this mess to be fixed. i have £240 in pending balance and i doubt i will get that now. they have ignored my emails ever since overall, vinted does not care about its sellers, and after asking around on other platforms, it seems this occurrence is becoming increasingly more common with vinted blocking hundreds of sellers for no reasons. avoid at all costs”

Posted 1 month ago

“Absolute shocking is vinted, nothing ever arrives on time, items get lost in the post, no one at vinted to communicate with. Shambles of a company”

Posted 1 month ago

“Shipping is extremely expensive, rules very silly, and the customer service appalling.”

Posted 1 month ago

“Vintage customer service is rubish refusing to deal with a problem with n item I have received as inpost have lost keys to the item but vintage re refusing to del with it. When all they need to do is get inpost to do n investigation so stay clear if you don't want vinted helping to rip you off. They need to sort out there customer service and give a better service to the customer”

Posted 1 month ago

“I bought a pandora bracelet, when I collected the parcel the bracelet was missing and the envelope had a hole…(inpost lockers) I clicked in there’s an issue and got in contact with the seller (not blaming her but the courier) and few minutes later my account was permanently blocked for fraud. Not only I lost the bracelet/money but also the account and was called scammer!! A couple of previous orders were cancelled and I can not get my money as my account is blocked. Avoid this platform!!”

Vinted 1 star review on 11th March 2024

Vinted 1 star review on 11th March 2024

Posted 1 month ago

“Vinted support is next to non existent. Scammers seemed to be favoured. Buyers protection is pointless (just another name for selling fee, but you're paying it for the seller. A lot of unfair policies which don't match a lot of other platforms i.e eBay and Amazon. Not worth the time and hassle.”

Vinted 1 star review on 10th March 2024

Posted 1 month ago

“Horrible service. Buyer received the item. Had proof of delivery and still buyer received refund. Ridiculous service and rude customer service”

Posted 1 month ago

“POOR CUSTOMER SERVICE FROM THE SCAM DETECTING TEAM I sold some perfectly brand new boots to a scam buyer on vinted - she then damaged the boots in order to receive a refund, saying that they had arrived to her damaged and were not as described (the leather was completely split, cut marks all over them, NOT as I sent them off looking like.) I had proof of how they looked and tried to defend myself multiple times and vinted took her side, refunding her the money annd leaving me with no boots to sell!!! even after blatant proof of her scam? I am a genuine and regular vinted user and have 5* rating and have had no problems - but now that I have had to report an issue I have really lost faith in this app.”

Posted 1 month ago

“Terrible selling experience. I sold 3 items to one buyer. She requested to return 1 of the 3 items and they have refunded her the entire amount for all 3 items even though she kept two of them. They are now saying that there is nothing they can do, justifying their total lack of any kind of actual check with the buyer before refunding and showing behind their computers and rubbish policies. Awful service, wiping their hands of any issues and their failure to check before refunding. I will never use them again and am 100% certain if the bother to reply to this it will be to state the same rubbish they tried to use to get out of it when I tried going customer service.”

Posted 1 month ago

“do not use vinted!!!! will let people scam you out of your money and poor customer service!!!!!”

Posted 1 month ago

“Well I think vinted is fabulous .it's given everyone a chance to make a few bob and buy nice bits at good prices .I love it and have sold lots off items .it's made a difference to my life and given me a bit off extra money .good old vinted”

Posted 1 month ago

“The customer service is horrible, they ban you for ridiculous reasons. You can’t list collage photos, you can’t list to many new items with tags, you can’t list multiple items that look similar. Vinted is horrible and a waste of time for buyers and sellers. Whoever makes the rules on Vinted are morons”

Posted 1 month ago

“this platform is only good if you are a buyer. seller service is horrible. a month ago, a buyer of mine did not pick up the parcel i sent and the transaction was suspended. the buyer got a refund but i didnt get compensation nor the article of clothing back.”

Posted 1 month ago

“Customer service is really useless”

Posted 1 month ago

“At first during my first 12 purchases I thought they would quite good, but now I'm horrified to find when I didn't receive my item Vinted automatically marked it as received, I've lost £26 so they've lost my business. Unbelievably shocking platform.”

Posted 1 month ago

“Horrific customer service. Item was returned and delivered back to seller. Vinted released funds to the seller. Lost £30 and the item. Absolute con! AVOID”

Posted 1 month ago

“First time using Vinted, set up account to sell a Marks and Spencer raincoat. Account was deleted, saying they thought the coat was counterfeit. Sent more photos, including washing instructions and was told I was permanently banned as they still didn't believe me. Absolutely ridiculous! Who would sell counterfeit 'Marks and Spencer' for goodness sake? Back to Ebay for me. Vinted is rubbish and obviously run by idiots!”

Posted 1 month ago

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Vinted is rated 1.2 based on 389 reviews