I had 10 board books for sale, customer created a bundle' of 5 board toddler books 2 brand new and 3 in excellent condition. I took photos of every page showing the perfect condition including covers all perfect. Customer claimed they were in bad condition and took photos of old books of which were chewed and damaged. I was given my first bad feedback after hundreds of 5 star reviews. Vinted said they could not remove the feedback but they hope future experience will be better. No one to speak to this way after receiving 3 automated messages. So frustrating as she had already asked for price reduction and got the 5 books discounted.