I have had a few successful sales on Vinted, but as a buyer, my experience has been extremely frustrating. The first item I purchased—a perfume—never arrived. After having to wait for a full month to claim (even though delivery is supposed to take five working days), Vinted gave me just two days to report it. I did so immediately, but they still told me to wait longer. I am certain that if I had waited again, they would have claimed the window to report had passed. The whole process feels designed to avoid responsibility, and it is insulting. The second item I bought turned out to be fake. When I left a review to warn other buyers, the seller retaliated with a false 1-star review and messaged me repeatedly—over two days—trying to blackmail me into removing mine so he would remove his. I provided screenshots to Vinted clearly showing this and the seller contradicting himself about the item's origin, yet support simply sent me repeated template responses, saying reviews are only removed in cases of fraud—which is exactly what this was. My score dropped from 5 to 3.7, which is disheartening after all the care I put into my profile and the honest service I try to offer. Trying to get help for these basic issues is absolutely exhausting. The customer support feels entirely automated and shows no genuine engagement with the issues raised. To make matters worse, Vinted once removed all my listings because one of my photos (out of five real ones) was from a website. I understand the copyright rule (I didn't know at the time I uploaded the pictures), and would have removed the image immediately had I been warned. But instead, they removed everything without notice—including bumped listings I had paid to promote—without refund or any option to fix the issue. It was unnecessarily heavy-handed. Selling is fairly straightforward, but buying is a completely different experience. The number of counterfeit items on this platform is shocking. Vinted clearly benefits from the volume of transactions, and buyer protection is non-existent. I would strongly advise not spending more than £20 here—if something goes wrong, you are unlikely to be supported or refunded.