Vinted released funds to a seller who never dispatched the item. I followed all steps correctly. Despite this, I was met with 20+ identical automated replies and no actual support. Vinted’s system: • Does not detect unshipped items • Ignores valid refund requests if sellers stall • Sends threats for legal chargebacks • Avoids escalation, even when a formal complaint is filed • Responds to Resolver complaints with the same AI-generated text as in-app support They also tried to move the conversation off-platform via private email, likely to avoid accountability. I have referred the matter to Citizens Advice, Trading Standards, the ICO, and will continue until this is addressed properly. This is not a support team issue — it’s a platform-wide failure to meet the legal standards of UK consumer law. Use this app at your own risk.