Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 728 Reviews

2 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 31st August 2025

Niaz Sadeghi

Anonymous

Anonymous

167

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package went missing. Inpost was unhelpful. Said Vinted had to instigate investigation. Vinted customer service refused. Kept repeating automated script. Horrible experience! Never again”

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Posted 5 months ago

“No chance to get monay back if you get scammed”

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Posted 5 months ago

“I reported a possible scam ring on Vinted: multiple accounts flooding the platform with laughably fake Chanel and dubious “Max Mara” pieces, complete with bargain-bin photos and suspicious descriptions. I even detailed the frequency and red flags. Customer service? Utterly uninterested. They replied they wouldn’t take action. Apparently, Vinted prefers to let its buyers play a game of counterfeit roulette. I’ve decided to stop buying there - might still sell, but I’m not sticking around to get scammed with Vinted’s blessing.”

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Posted 5 months ago

“I have had a few successful sales on Vinted, but as a buyer, my experience has been extremely frustrating. The first item I purchased—a perfume—never arrived. After having to wait for a full month to claim (even though delivery is supposed to take five working days), Vinted gave me just two days to report it. I did so immediately, but they still told me to wait longer. I am certain that if I had waited again, they would have claimed the window to report had passed. The whole process feels designed to avoid responsibility, and it is insulting. The second item I bought turned out to be fake. When I left a review to warn other buyers, the seller retaliated with a false 1-star review and messaged me repeatedly—over two days—trying to blackmail me into removing mine so he would remove his. I provided screenshots to Vinted clearly showing this and the seller contradicting himself about the item's origin, yet support simply sent me repeated template responses, saying reviews are only removed in cases of fraud—which is exactly what this was. My score dropped from 5 to 3.7, which is disheartening after all the care I put into my profile and the honest service I try to offer. Trying to get help for these basic issues is absolutely exhausting. The customer support feels entirely automated and shows no genuine engagement with the issues raised. To make matters worse, Vinted once removed all my listings because one of my photos (out of five real ones) was from a website. I understand the copyright rule (I didn't know at the time I uploaded the pictures), and would have removed the image immediately had I been warned. But instead, they removed everything without notice—including bumped listings I had paid to promote—without refund or any option to fix the issue. It was unnecessarily heavy-handed. Selling is fairly straightforward, but buying is a completely different experience. The number of counterfeit items on this platform is shocking. Vinted clearly benefits from the volume of transactions, and buyer protection is non-existent. I would strongly advise not spending more than £20 here—if something goes wrong, you are unlikely to be supported or refunded.”

Helpful Report

Posted 5 months ago

“Vinted released funds to a seller who never dispatched the item. I followed all steps correctly. Despite this, I was met with 20+ identical automated replies and no actual support. Vinted’s system: • Does not detect unshipped items • Ignores valid refund requests if sellers stall • Sends threats for legal chargebacks • Avoids escalation, even when a formal complaint is filed • Responds to Resolver complaints with the same AI-generated text as in-app support They also tried to move the conversation off-platform via private email, likely to avoid accountability. I have referred the matter to Citizens Advice, Trading Standards, the ICO, and will continue until this is addressed properly. This is not a support team issue — it’s a platform-wide failure to meet the legal standards of UK consumer law. Use this app at your own risk.”

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Posted 5 months ago

“If I could give a negative rating I would, item purchased in April lost by Evri in their warehouse. I was advised to wait until 30 May then able to apply for refund. When I did so, they said I then had to wait until 2 June before a refund could be applied for. So today 2 June I applied for a refund only to be told I have to wait Another 25 days!!! Agent just copy and pasting every previous message sent without reading that what he is now suggesting is now to wait 50 days!!!!”

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Posted 5 months ago

“I bought item described as new without tags. I received heavily worn stained, ripped jumper. I was insulted by seller. I paid for return shipment. The seller received return but didn't refunded. There's no option to contact vinted and complain on my app.”

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Posted 5 months ago

“Shocking.. Avoid..”

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Posted 5 months ago

“I’ve been using Vinted for a while, but my recent experience was very disappointing. I purchased a pair of shoes that were listed without specifying the embellishment type. The photos made them appear studded, but they arrived with rhinestones instead, which was not clear or properly highlighted in the listing. The seller did not respond to my complaint, and Vinted’s customer support rejected my SNAD (Significantly Not As Described) claim. This shows a lack of responsibility and transparency. I’m not happy with the customer protection provided by Vinted—it seems to heavily favor sellers, even in clear cases of misrepresentation. I will not be shopping here again and do not recommend Vinted to other buyers. The system needs significant improvement in buyer protection and dispute resolution.”

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Posted 5 months ago

“I've been using Vinted and today I got a damaged item that was added as in "very good" condition. I asked the seller if the item had any marks or issues, she said no. So i bought it and got this (see pictures). Vinted wants me to pay the shipping back to the seller (maybe for her to scam another person). I mean, I pay the buyer's protection and it's the seller that is protected. She loses nothing, I lose my money. This is weak!”

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Posted 5 months ago

“Vinted messed up the delivery, said item had been delivered when it hadn’t.”

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Posted 5 months ago

“I bought a pair of pants. After receiving the Vinted notification that my package arrived on the pickup point, I went to pick it up, but they told me it wasn't there. Called the shipping company and they told me that the package was lost somewhere on the way but that they couldn't know where unless the company that was sending the package (Vinted) asked for an "update on the tracking". Vinted told me they couldn't do such thing and that, as the package was marked as delivered on the pickup point, their help ended there. After the exact week, the package was marked as "collected" (I never collected anything as there was no package to collect), and I never recieved that pair of pants. 30 euros down the drain! Thanks for nothing, Vinted :)”

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Posted 5 months ago

“Bought item on Vinted which carrier Vinted chose delivered it to some random man and took a photo of his hand as proof of delivery. Vinted say they can’t help as it is delivered and closed case. Only AI relies and you can speak or communicate with a real person. Customer service is terrible”

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Posted 5 months ago

“I bought a dress on Vinted April 25th and it’s been lost. Vinted told me I could get a refund on May 12th but now they refuse and say wait longer.. unbelievably stupid.”

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Posted 6 months ago

“Terrible!! I changed to a Vinted pro account a few months ago, I have nearly £200 in my balance, they said I’ve reached my payment limit and to send HMRC documents within last 3 months with ID. I have sent these documents multiple times, and they keep rejecting it? I’m baffled as they accepted it to open the account but rejected when you want to withdraw money. DO NOT OPEN A VINTED PRO ACCOUNT! Customer service is appalling- contacted legal team, again no reply. I really don’t know what to do next?”

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Posted 6 months ago

“Previously enjoyed shopping on vinted but it has recently become overrun with fake trainers people have bought online from another company and selling them for double the money to vulnerable individuals I have reported some which I found but often vinted come back saying the buyer they are happy for the seller to continue selling there item so please people just beware when bidding for Adidas and Nike trainers which come boxed pure fake and quantity and just remember you have to pay to return these if your not satisfied”

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Posted 6 months ago

“Sellers are not protected from scam buyers damaging items Customer service poor and of no help”

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Posted 6 months ago

“Wow I thought I’d be the first one to leave a review and here I am joining a strong army of unhappy users. The platform is quick to take any payments and very slow to refund anything despite having no grounds to keep the payments Customer support Hanan is like a poor man’s version of a virtual support. Repeats the same stuff over and over again and closes the conversation when he assumes it’s done. The company will not revert any transaction despite both parties requesting it and well yeah, I hope to see a better alternative soon”

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Posted 6 months ago

“Probably the worst customer support there is.”

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Posted 6 months ago

“I’m extremely disappointed ☹️ For lost or stolen parcel you will not get any refund! I payed extra to secure a parcel. For them is buyer problem not them not delivery company! Shocking business! I waste money, time and energy”

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Posted 6 months ago

Vinted is rated 1.1 based on 728 reviews