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Vinted Reviews

1.2 Rating 389 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

1.2

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 14th April 2024

71

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They absolutely do not resolve the dispute fairly. I received a torn jacket. Paid $16 for shipping. I had to buy shipping label myself and spend another $16. It's clearly the seller's fault, but I have to pay for it! I sent photos and proof but they did not resolve the dispute in my favor!”

Posted 1 month ago

“Having used this site for 2-3 years ive not fallen out of love for it. My account is currently suspended because they have accused me of selling counterfeit items - I have over 1500 5 star reviews & the item in question is not a replica- I provided the RN serial number, photos of the tags, labels ect & the item has been authenticated by 2 very well know authenticators & yet this still isn't enough - but the site is full of fake / replica items that have dome how been approved. The buyers protection doesn't exist, it's basically their fee, Support is none existent- beware with this site....”

Posted 1 month ago

“Attempting to upload, post NWTs scrubs. Blocked told by “bots” these were against policy, “Apeal” is again bots and no real time customer service”

Posted 1 month ago

“I have been blocked for advertising a Tena product that was brand new and not the item that I needed.Although the outer package was opened the items were still in bags.I was told these items were ‘dangerous’!!I have since noticed underwear not wrapped or sealed,bikini bottoms that have been worn and without tags!!I have apologised many times and I have used Vinted for both buying & selling and feel that I have been badly treated.”

Posted 1 month ago

“Customer service is a joke. I think it’s just BOTS. And Buyer Protection doesn’t appear to actually exist - it’s simply Vinted’s commission/fees. Vinted owe my buyer money for a parcel they never received. They’re scammers!”

Posted 1 month ago

“Do not sell on this platform, just don't! You advertise items which you are allowed to sell and Vinted blocks your account. You can never speak to anyone and all they do is send you an automated message. I have logged about 10 tickets and I am no closer to getting an answer. I am forced to take this to all social media platforms.”

Posted 1 month ago

“Item not delivered but a random picture of weeds sent as proof of delivery by the courier and vinted took that to mean its been delivered. What is buyer protection for? Customer service is non existent and no means to make a formal complaint which they must have to operate in the uk. Reporting to trading standards”

Posted 1 month ago

“I joined vinted , put some clothes on the site and was accused by the company of fraud and illegal activity. They simply blocked my account . if fraud was taking place then as the customer is it not their job to warn me and help me rather than block me. i opened a second account so i could contest this and make the purchases i wanted to make . I brought the items and listed my items and then they blocked me gain. i spent a whole afternoon steaming, ironing and photographing. i even got some items dry cleaned . i cant really take in a company can just make accusations, have no concern for the customer and if they really believe fraud is going on then why am i to blame , surely the victim should not be made to be guilty from fraud attacks if there was such an attack. i have never been treated so badly by a company before and made to feel like a criminal. sad as i liked the site and i have never had this with vestierre of the real real whom i have brought from for many years .”

Posted 1 month ago

“FAKE PRODUCTS AND DODGY SELLERS WITH MULTIPLE ACCOUNTS. Vinted are complicit in the scam.”

Posted 1 month ago

“shocking service they lose your orders and do not refund you DO NOT BUY FROM THIS SITE”

Posted 1 month ago

“VINTED LOST MY PARCEL, FORCING ME TO WAIT 5 WEEKS WITH NO PAYMENT. DO NOT USE”

Posted 1 month ago

“Bought a dress and paid for protection. Seller blocked by vinted for fake goods. Seller placed dress on another account. I sent evidence to Vinted and asked for refund. Vinted stated i had not paid for it. Sent receipt and bank statement. Still waiting. Going to Trading Stamdards. They are appalling. Avoid.”

Posted 1 month ago

“Il est inacceptable que mes clients aient la possibilité de porter les vêtements que je leur vends, alors que les fonds qui me sont dus restent bloqués pendant plus de 48 heures. Cette situation crée un déséquilibre flagrant, où le client peut utiliser vos articles, les salir voire les endommager, et ensuite décider de les renvoyer s’ils ne sont pas satisfaits de leur achat. Cette pratique ne ressemble en rien à un simple troc, mais plutôt à une forme de location déguisée. En tant que vendeur, je m’attends à ce que mes efforts et mes biens soient respectés, et non pas exploités de manière opportuniste par des clients insatisfaits. De plus, je suis profondément préoccupé par le fait que Vinted semble faciliter l’accès à des activités frauduleuses. Cette situation nuit non seulement à ma confiance en votre plateforme, mais elle compromet également l’intégrité du processus de vente en ligne dans son ensemble. En conséquence de ces pratiques injustes et préoccupantes, j’ai pris la décision de mettre fin à ma collaboration avec Vinted une fois que les fonds correspondant à mes cinq dernières ventes auront été versés. Je tiens à souligner que ma boutique compte actuellement une trentaine articles à vendre, comprenant des vêtements de créateurs (authentiques) et des articles jamais portés. J’aurais mieux fait d’écouter ceux qui m’ont dissuader d’utiliser Vinted. -Spencer Il est inacceptable que mes clients aient la possibilité de porter les vêtements que je leur vends, alors que les fonds qui me sont dus restent bloqués pendant plus de 48 heures. Cette situation crée un déséquilibre flagrant, où le client peut utiliser vos articles, les salir voire les endommager, et ensuite décider de les renvoyer s’ils ne sont pas satisfaits de leur achat. Cette pratique ne ressemble en rien à un simple troc, mais plutôt à une forme de location déguisée. En tant que vendeur, je m’attends à ce que mes efforts et mes biens soient respectés, et non pas exploités de manière opportuniste par des clients insatisfaits. De plus, je suis profondément préoccupé par le fait que Vinted semble faciliter l’accès à des activités frauduleuses. Cette situation nuit non seulement à ma confiance en votre plateforme, mais elle compromet également l’intégrité du processus de vente en ligne dans son ensemble. En conséquence de ces pratiques injustes et préoccupantes, j’ai pris la décision de mettre fin à ma collaboration avec Vinted une fois que les fonds correspondant à mes cinq dernières ventes auront été versés. Je tiens à souligner que ma boutique compte actuellement une trentaine articles à vendre, comprenant des vêtements de créateurs (authentiques) et des articles jamais portés. J’aurais mieux fait d’écouter ceux qui m’ont dissuader d’utiliser Vinted. -Spencer”

Posted 1 month ago

“I have been using Vinted for over 2 years and it has been working well. Last year they started imposing "protection fee" on every transaction; yet, I do not find it is protecting the buyers at all. I had a parcel which claimed to have been delivered by Yodel, but the courier only left the parcel outside my front door on a Main Street in Marylebone (when I was not home). Someone must have taken it and Yodel also admitted they were at fault. However, Vinted said the system showed parcel was delivered and funds had been released to seller, so there was NOTHING THEY COULD DO ABOUT IT. It is ridiculous as they are now refusing to re-open the case and give me back the money even though Yodel already said it was their problem. It is a complete potluck with Vinted - at the end my bank helped me out with this but buyers, just remind yourself your do not get any support from Vinted at all.”

Posted 1 month ago

“Absolutely horrible. I got banned for selling “counterfeit” when i wasn’t they are just second hand. So when they asked me to prove that they where I sent the photos and receipts but they still ended up Permanently blocking my account. Horrible will never use again. Wouldn’t even let me get the money I made that was pending.”

Posted 1 month ago

“Oh boy where do I start. I created my account and for a few hours I browsed their catalog favoring things to check out later in the day and finally make a purchase. I suddenly got temporarily restricted. Then, not being able to message any sellers I kept on browsing. Just a few hours later I got permanently banned for no apparent reason since I didn't do anything against their ToS (which I've read). I immediately appealed and even emailed them asking for the reasons, simply stating that I couldn't have possibly acted against their ToS since I was only checking things out and messaging some sellers about the condition of their books (pretty normal to ask for the condition of an item you are about to buy). A few hours later I got a quite stern generic email reply basically saying I shouldn't contact them about the same issue again, and I should wait for the appeal's resolution. Then I received a message inside the vinted website informing me they will stick to the original decision. I was given no reasons, no terms that I violated nothing. I have never gotten banned from a website in my life. I'm always acting according to the rules. And I still have no idea what I did wrong since they never actually let me know. At this point I'm taking my money elsewhere and from what I've read online I'm not the only one. There are so many complains about irresponsible behavior from the "customer support" team and about unreasonable banning but mine takes the cake.I did literally nothing but browse and ask for item details. And all I got was a generic email reply telling me to f off. Not once did I feel like the company cared to even look at the issue. Maybe they've let bots to run the company in order to not hire people.”

Posted 1 month ago

“AVOID Within an hour of downloading the app I'd got 2 spam messages and one scam message that resulted in me having to cancel my credit card. Then I was blocked for counterfeit items even though I posted images of all the proof the item was genuine, including all of the original packaging and codes. I appealed this saying I just want access so I can delete my bank details and my account never to go anywhere near vinted again. I had an automated response that it would be looked at in 5 days. 5 days later I checked the app as I had no notification of any messages. There was a message saying I needed to respond within 24 hours, then another saying because I didn't respond in the time frame it is permanently blocked. The message was asking for photos I'd already put on the listing. My account is blocked, but they are refusing to close it and won't delete my bank details. Because my account is blocked, I can't even message them now. Reading trust pilot reviews, it seems common for them to block accounts for listing genuine items as they have with mine, which is blocked for fraudulent activity. Or when there are issues, both sellers and buyers are losing out, with Vinted seemingly keeping the money. PLEASE don't risk it. For the minimal money to be made, it is not worth it. I now feel like my bank account is going to be unsafe for the next 6 years until they delete my details (if they do).”

Posted 1 month ago

“My account Was bloqued and I banned from VINTED because I published similar articles With diferent colors. VINTED DOES NOT CHANGE IS DECISION.”

Vinted 1 star review on 15th March 2024

Posted 1 month ago

“Bought some items in a bundle from seller. They were not as described and not in ‘very good’ condition. Also one item was missing. Seller agreed to refund but I had to pay taken postage. I also wouldn’t be refunded for initial postage so it would cost me £10 for postage in total. Not worth returning. So basically the seller has got away with scamming me. Vinted were not interested at all. Avoid!”

Posted 1 month ago

“Vinted app doesn’t have protection for buyers. I bought and returned the item which was not fit for purchase. I sent the item back.Seller received his item, Vinted also released my money to the seller instead of sending money back to my bank. I fall-owed all the steps I was required but Vinted made mistake snf now the case is closed. I’m out of pocket and considering taking Vinted to financial ombudsman.”

Posted 1 month ago

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Vinted is rated 1.2 based on 389 reviews