Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 659 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Vinted at all costs. I was scammed out of a pair of Dior trainers I sold for £130.00. Police are involved as Vinted did absolutely nothing to help and released the money to the buyer even though my parcel weighed 2kg and the parcel she apparently received weighed 410g”

Vinted 1 star review on 16th February 2025

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Posted 3 months ago

“As a seller on Vinted, I've encountered numerous issues, including items I’ve posted going missing and purchases that never arrived. Despite my status as a “star seller,” the customer service has been frustratingly unhelpful, sticking rigidly to policies that offer no real assistance. If Vinted wants to retain its sellers, they need to seriously rethink their customer service approach. A more responsive and supportive team would make a significant difference for those of us trying to use the platform effectively.”

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Posted 3 months ago

“Very disappointed with the client service. If something happens and you need help from client center there will be absolute none. They never look into a situation and just cancel the order/ block the account etc. Save your time and don't bother with them.”

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Posted 3 months ago

“Terrible Buyer Protection – Avoid if You Value Your Money! I had a terrible experience with Vinted’s so-called “Buyer Protection.” I purchased a high-value item, and while the courier (Yodel) marked it as delivered, I never actually received it. No GPS tracking, no photo proof, no signature—just a generic “delivered” status. I checked everywhere—with neighbors, around my property, even my bins—nothing. I work from home, and no one knocked on my door. Despite this, Vinted refused to help and sided with the courier, completing the transaction with zero proof of delivery. Customer service was useless—just copy-paste responses saying, “Sorry, we can’t do anything.” So, what exactly does Buyer Protection cover if they ignore cases like this? If your package goes missing, you’re on your own. Avoid Vinted unless you’re willing to risk losing your money with no recourse.”

Vinted 1 star review on 10th February 2025

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Posted 3 months ago

“Great deals”

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Posted 3 months ago

“Easy to buy and sell.”

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Posted 3 months ago

“Appalling company, ripped me off, never paid for goods sold nothing but Lithuanian criminals”

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Posted 3 months ago

“The worst. Full of fake merchandise with no control or customer support. Do not buy on this platform! Terrible service”

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Posted 3 months ago

“Truly appalling customer serviceMy order went to a collection point and unfortunately I was out of the country. I messaged an apology to the seller and said I would repurchase when the item was returned to them The tracking information says it was returned on 24th January but Vinted says it was delivered to me. They have refused to answer my questions as to how this could have happened or what address it was sent to and simply closed my complaint.”

Vinted 1 star review on 6th February 2025

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Posted 3 months ago

“£1200 stuck in Vinted. Have sent all documents for my company over 20 times, in the last 2 months, taking days and days of energy re sending. The company reject with no further information. We are now taking it to court.”

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Posted 3 months ago

“Sent someone a phone back which was worth £330 the seller got the phone and lied that it was damaged they kept the phone and my money had to call my bank to do a charge back. Customer service is terrible no one to speak to takes them days and weeks to respond”

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Posted 3 months ago

“For some bizarre reason I have been blocked from Vinted?! Some vague message about browser behaviour, no idea what that means. I’ve tried to get help and can’t get any response . Sort this out Vinted!!”

Vinted 1 star review on 2nd February 2025

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Posted 3 months ago

“I have received several items that are significantly not as described on listings (snad). It seems the only option is to return the item at your own cost. Basically sellers can sell you rubbish and you either keep them, or have to pay to return them which is totally unfair. These trainers were described by the seller as "in perfect condition"”

Vinted 1 star review on 1st February 2025

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Posted 3 months ago

“Useless company with no customer service. Email addresses they ask you to reply to, only to have them closed on you meaning no issues get resolved. Stear clear of these cowboys and this terrible company. I have items for sale that I cannot access because of their ridiculous system, which in turn means people are buying my items and I cannot do a thing about it. Absolute garbage company and an utter circus.”

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Posted 4 months ago

“I never received my item, yet I was still charged for it. Vinted failed to resolve the issue with their transport company, so they closed my claim. I’m not the one choosing their partners, but I’m the one paying for their incompetence. I’ve deleted the app”

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Posted 4 months ago

“Absolutely awful!! Ordered a pregnancy pillow and received a baby outfit. Seller isn't responding to my messages and vinted have told me I need to return the items at a cost to myself and If the seller is happy once they receive their items back I'll get a refund........ Where on earth is there any protection for the buyer!!!!”

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Posted 4 months ago

“I have been trying to withdraw my funds for WEEKS now, desoite my email having been verified by Vinted, they do not send me the code necessary to procede to take my OWN money. This seems to be a ploy of theirs when you search this as an issue. Have been in several chat threads with their "help" team ( they are no help whatsoever) their advice consists from everything to chane my email address, they won;t tell me what this would do to help and people around the world have managed to use it for over 30 years, to provide my phone number - i did this, they closed the chat thread and have not contacted me using the nmuber provided. Vinted want your money but they don;t want you to have access to it! Disgusting way to treat their customers.... Would give zero stars if I could as they don't deserve even one...”

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Posted 4 months ago

“Sent a stunning jumper/ item didn’t fit her. She said it didn’t fit and so I said the Vinted policy states she had to sell on…. Vinted refunded her. Sent a candle- he said it had smashed - I sent pics to show how well I’d packaged up in accordance again to Vinted policy….. Vinted refunded him. Sent a pair of trainers- she said they didn’t arrive - I said contact courier again according To their policy- Vinted refunded her and she prob has the trainers too. Do NOT USE- they don’t even follow their own policies!!!”

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Posted 4 months ago

“unfortunately very horrible and unfair customer service. seems like they help rude people and not help honest people. hopefully this company will lose what it is and maybe a competitor can come by.”

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Posted 4 months ago

“wish I had it done my homework seems like quite a lot of negative reviews about Vinted Unfortunately, I have fallen pray to that unethical and immoral ways they charge a buyers protector fee. I have found out this is just a useless fee which makes Vinted millions but serves no purpose to the buyer when trying to get a refund Vinted block part of the app so that you cannot further an issue Their so-called help centre does nothing but issue automated messages they claim under ethical reasons not to sell real fur, but the site is full of them and I myself have bought a couple Absolute rubbish customer service absolute con artists”

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Posted 4 months ago

Vinted is rated 1.1 based on 659 reviews