Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 697 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

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Metrics

1.1

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Raisa

164

Anonymous

Anonymous // 01/01/2019

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“I bought a pair of pants. After receiving the Vinted notification that my package arrived on the pickup point, I went to pick it up, but they told me it wasn't there. Called the shipping company and they told me that the package was lost somewhere on the way but that they couldn't know where unless the company that was sending the package (Vinted) asked for an "update on the tracking". Vinted told me they couldn't do such thing and that, as the package was marked as delivered on the pickup point, their help ended there. After the exact week, the package was marked as "collected" (I never collected anything as there was no package to collect), and I never recieved that pair of pants. 30 euros down the drain! Thanks for nothing, Vinted :)”

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Posted 1 month ago

“Bought item on Vinted which carrier Vinted chose delivered it to some random man and took a photo of his hand as proof of delivery. Vinted say they can’t help as it is delivered and closed case. Only AI relies and you can speak or communicate with a real person. Customer service is terrible”

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Posted 1 month ago

“I bought a dress on Vinted April 25th and it’s been lost. Vinted told me I could get a refund on May 12th but now they refuse and say wait longer.. unbelievably stupid.”

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Posted 2 months ago

“Terrible!! I changed to a Vinted pro account a few months ago, I have nearly £200 in my balance, they said I’ve reached my payment limit and to send HMRC documents within last 3 months with ID. I have sent these documents multiple times, and they keep rejecting it? I’m baffled as they accepted it to open the account but rejected when you want to withdraw money. DO NOT OPEN A VINTED PRO ACCOUNT! Customer service is appalling- contacted legal team, again no reply. I really don’t know what to do next?”

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Posted 2 months ago

“Previously enjoyed shopping on vinted but it has recently become overrun with fake trainers people have bought online from another company and selling them for double the money to vulnerable individuals I have reported some which I found but often vinted come back saying the buyer they are happy for the seller to continue selling there item so please people just beware when bidding for Adidas and Nike trainers which come boxed pure fake and quantity and just remember you have to pay to return these if your not satisfied”

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Posted 2 months ago

“Sellers are not protected from scam buyers damaging items Customer service poor and of no help”

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Posted 2 months ago

“Wow I thought I’d be the first one to leave a review and here I am joining a strong army of unhappy users. The platform is quick to take any payments and very slow to refund anything despite having no grounds to keep the payments Customer support Hanan is like a poor man’s version of a virtual support. Repeats the same stuff over and over again and closes the conversation when he assumes it’s done. The company will not revert any transaction despite both parties requesting it and well yeah, I hope to see a better alternative soon”

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Posted 2 months ago

“Probably the worst customer support there is.”

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Posted 2 months ago

“I’m extremely disappointed ☹️ For lost or stolen parcel you will not get any refund! I payed extra to secure a parcel. For them is buyer problem not them not delivery company! Shocking business! I waste money, time and energy”

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Posted 2 months ago

“Not paying sellers when item is completed.”

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Posted 2 months ago

“I’ve had an incredibly frustrating experience with Vinted over the past few weeks. I’ve been trying to reset my password to log into my account, and despite multiple attempts and reaching out to customer service, I’ve gotten absolutely nowhere. Vinted’s customer service has been shockingly unhelpful – possibly the worst I’ve ever dealt with. Responses are slow, repetitive, and completely lacking in any real support or resolution. Every message feels like a copy-paste with no real intention to assist. What’s even worse is that I have credit on my account, which I can’t access because I’m locked out. Vinted are effectively holding my money hostage. It feels like theft. I’ve followed all instructions, jumped through every hoop, and still – no access, no help, and no accountability from their side. I used to enjoy using Vinted, but this experience has completely changed my view of the platform. Until they improve their customer service and actually support their users, I cannot recommend them to anyone.”

Helpful Report

Posted 3 months ago

““When there are any issues, Customer Service is shocking - it is always an automated reply which normally doesn't actually cover what is asked. I've gone back to ebay. Vinted have a lot to learn from EBay and I was a good purchaser. It look 3-4 weeks to get an item and that is unacceptable especially as you pay for insurance.”

Helpful Report

Posted 3 months ago

“If I could give a negative rating, I absolutely would. My experience with this buyer has been extremely frustrating and disappointing. The parcel was marked as delivered by Evri, with full tracking information available showing the delivery was completed. However, the buyer claims that the parcel never arrived at her address in LL68 9GD. What makes this situation even worse is that the shipping label was prepaid and created by the buyer herself. This means the address used for shipping was provided and confirmed by her — I had no involvement or control over it. Despite this, I am now left without the item, which was worth £80, and have not received any payment for it. I have already reported the issue to Vinted and submitted all relevant evidence, including screenshots of the tracking details and the original shipping label. The case is currently being investigated. I sincerely hope Vinted takes appropriate action because sellers should not have to suffer losses due to false claims or misuse of the platform. This situation feels like a scam, and it’s deeply upsetting to lose both the item and the money. I’m sharing this warning so other sellers are aware and can take extra precautions when dealing with prepaid shipping labels or buyers who may not be acting in good faith. To all fellow sellers: double-check everything, take clear photos, and save all correspondence and tracking details. Even when you do everything right, things can still go wrong — and unfortunately, it’s not always easy to get protection as a seller. I trusted the platform and followed every step, only to end up losing out in the end. Be careful out there — not everyone is honest.”

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Posted 3 months ago

“Whilst the platform it self is fine when it works - the sre so many times there are issues and the Customer Service is shocking - it is always an automated reply which normally doesn't actually cover what is asked. I've had numerous items removed as doesn't comply - however they 100% do! Brand New still sealed Gillette Shaver - listed in 'shaving tools' removed for not complying! Despite the fact there is a whole category for it! Appeal and you get a standard "tough" reply. Every single time! No human seems to actually work there - all replies seem to be AI replies and it's super frustrating and exactly the reason I've gone back to ebay.”

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Posted 3 months ago

“Beware of Vinted! You buy something damaged, and if you want to return it, you have to do it at your own expense. Why? Because Vinted knows there’s a chance you won’t bother returning it, and then they get to keep the sales commission. It’s a scandal, but that’s how it works. There is no buyer protection at all! This issue should be reported to the Consumer Protection Office.”

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Posted 3 months ago

“Item I sent was damaged by courier. No help to get compensation. Photos clearly showed it was very badly damaged. Blamed me saying it was not packaged correctly. No support, AVOID!!”

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Posted 3 months ago

“No interest in protecting sellers when buyers lie about the condition of the item. I have only used this platform twice,once was great the other terrible. Would not use again”

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Posted 3 months ago

“Vinted saved my life honestly with how user-friendly their app is and how fast payment is released. Highly recommend!!!!!”

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Posted 3 months ago

“Terrible experience. I bought an item that was damaged by the shipping company. I raised a complained, they asked me to send them photos etc within 48h - which I did. They totally ignored me, all the info I have sent to them in time and just released my payment without considering my complaint. Now I am sitting here with a broken item and my lost money. Really terrible, bad customer service and I DO NOT RECOMMEND!!!!”

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Posted 3 months ago

“Buyer failed to pick up the item and was refunded, while I lost the item and the money from selling it. Vinted support was useless and told me there was no solution. This is NOT a secure platform for sellers.”

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Posted 4 months ago

Vinted is rated 1.1 based on 697 reviews