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Vinted Reviews

1.2 Rating 389 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

1.2

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 15th April 2024

Vinted 1 star review on 14th April 2024

71

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was on vinted for three years and had a 5 star rating, until there was one problem with an item not arriving. I did exactly what was said to do on the help center to raise an issue. To get blocked, I contacted vinted to get a mundane answer of "I breached the terms and conditions" which ones I have no idea. The seller contacted them and told them I had done nothing wrong and received a refund. But yet I am still blocked. I have tried contacting them again and again to get the same answer. I also explained that if I did misunderstood anything it was not intentional as I have dyslexia. But they don't seem to understand.”

Posted 3 weeks ago

“Bought a pair of nice looking Dubarry boots for £100 (bargain as usually retail £370). Picked them up last night and wore them for about ten minutes at the yard and both soles literally disintegrated as I was walking! I couldn't believe it!! I messaged the seller who told me they were 'in perfect condition' so I sent her photos (wherewithal to sit in the car because I couldn't bloody walk in them), and she was having none of it. Because I had clicked OK to having received them I was unaware I had no further recourse. Vinted weren't interested in the slightest. I'm now out of pocket, and no boots. They were good for nothing but the bonfire. I've deleted the app, and chalked it up to experience. She's still selling Dubarry boots tho! I'll stick to Ebay in future. Vinted isn't for me.”

Vinted 1 star review on 4th April 2024

Vinted 1 star review on 4th April 2024

Vinted 1 star review on 4th April 2024

Vinted 1 star review on 4th April 2024

Vinted 1 star review on 4th April 2024

Vinted 1 star review on 4th April 2024

Posted 3 weeks ago

“Full of rubbish untrusted unworthy people and offcourse bullshits of vinted staff. Never again”

Posted 3 weeks ago

“Blocked me out of my own account, followed instructions to send proof that it’s me trying to use my own account and log in and they still won’t unblock my account despite my best efforts to send very clear photo’s of proof of identity.”

Posted 3 weeks ago

“I sold an 18ct gold diamond and ruby ring. Apparently Inpost stole the item, and the buyer received an empty parcel. Vinted refunded the seller their money back and I have lost the ring. Vinted didn’t care at all. I messaged inpost too and no reply from them. Considering inpost have cameras on both ends and didn’t even bother replying is disgusting.”

Posted 3 weeks ago

“Got scammed as a buyer, provided proof and still was made to pay the return fees for the item. Tried to report the seller so more people don't get scammed, but Vinted does not care at all. What a horrible company.”

Posted 3 weeks ago

“My watch was stolen during transit, only got an empty box. Seller told vinted the packaging wasn't the same as when they sent it. They tapped up 1 side but both sides were tapped up when I got it. Vinted still released my money to the seller, so I've paid for an empty box! They charge insurance to every item you buy. What's the point of the insurance if it doesn't cover these eventualities. I'm livid!”

Posted 3 weeks ago

“Bought a Celio brand jumper, received counterfeit item. Reported only to learn they won't trust my proof of ripped, with holes, funny care tags and open seams lining of the jacket. They instead would allow the seller to sell exact item with even higher price.”

Posted 4 weeks ago

“Don't use!! Let buyer keep an item and get a refund apparently damaged in transit yet item was conveniently damaged on the inside where it won't be seen.”

Posted 4 weeks ago

“I would seriously consider before you sell on vinted. There IS a massive flaw in their system for sellers. I sold an item on vinted, the buyer claimed the top was damaged in transit, bag stopped open. Not only did they get a full refund but got to keep the item! This happens regularly on vinted and is open to abuse. Never will I sell on vinted again. No customer service support, just automated messages that do not help, or dies not allow you to speak to a person. Shocking company!”

Posted 4 weeks ago

“Nul klantenservice, schandalig als het er op aankomt. Je betaalt kopersbescherming en verzekering maar ze doen helemaal niets om de koper te helpen. Ik kreeg maar de helft van een artikel aan en dat was ook nog eens beschadigd. Echter mag ik zelf voor de retourkosten opdraaien die niet door vinted worden geleid waardoor ik 20 euro aan verzendkosten zou moeten betalen op een bestelling van 16 euro. Klantenservice komt voor niets tussen en is niet behulpzaam. Schandalig voor zo'n groot bedrijf.”

Posted 1 month ago

“They just use this inspection department to make money from customers, and then say how professional they are, but they are all commercial fraud. Selling my pre owned luxury handbag , the bag from official store , buyer request send to Vinted versify department , unfortunately Vinted send me back and said it can not verify as it’s failed. I asked the reason and do they need anymore information? Vinted still no response no response , finally one month later AI reply : Hello there, Hope you're doing well! 🙏 We are working on a follow-up for your situation, I would like to let you know that your case is still being investigated. We certainly appreciate your patience and cooperation so far. As soon as we have any updates, rest assured, we will be letting you know. I kindly ask you to accept my apologies for this unpleasant situation. I absolutely understand how disappointed you might be in this case, but I sincerely hope for your patience and understanding further. This is a joke , so funny about the investigate process, the bag on my hand , only yhey said failed , and now investigation with air? Please how? No customer service at all”

Posted 1 month ago

“Ordered and paid for an item that was delivered to the wrong address via yodel. Claim submitted but as yodel have told vinted it was delivered ( not stating where) both parties are refusing a refund! Absolute appalling customer service from Vinted who point blank refuse a refund! 'Buyer Protection' means absolutely nothing. If anyone knows how to take the matter further it would be greatly appreciated.”

Vinted 1 star review on 27th March 2024

Posted 1 month ago

“Awesome dude gives great head 😊”

Posted 1 month ago

“Customer service are absolutely useless and do not care about their customers. You are NOT protected as a seller if your item is damaged in transit by the InPost courier. Avoid.”

Posted 1 month ago

“Despite reporting scam sellers, vinted still supports them. There are sellers selling items from DHgate at over £100 that are fake and only cost £2 or £3 buy from China. I reported a seller selling cheap Shein items claiming they were genuine 925 with gemstones with hugely inflated prices , Vinted said this was not violating their terms and conditions, so they support these scammers. Be careful what you buy, as Vinted as an organisation does not care”

Posted 1 month ago

“Buyer Beware: Fake Items and Disappointing Experience on Vinted I recently had a frustrating experience with Vinted that I feel compelled to share. After purchasing an item that turned out to be fake, I decided to list it back on Vinted with full transparency, clearly marking it as a replica and explaining in detail why I believed it wasn't genuine. To my surprise, instead of cracking down on the sellers peddling counterfeit goods, Vinted chose to block my account and restrict my access to the platform. It's disheartening to see countless scammers continue to operate freely while honest users like myself face repercussions for trying to maintain integrity within the community. Vinted's response to fraudulent activity is not only inadequate but also unfair, as they punish victims by making them foot the bill for return shipping costs. While Vinted can be a great platform when dealing with honest sellers, it's essential to be cautious. If you're comfortable with the risk of being scammed or exploiting others, then Vinted might be suitable for you. However, if you value honesty and fairness, I recommend steering clear of Vinted altogether. In light of my experience, I strongly advise considering alternatives such as eBay, which provides robust protections for both buyers and sellers, making it a much safer option for purchasing preloved items or anything else second-hand.”

Posted 1 month ago

“Vinted is the most rude & unhelpful selling platform out there. By FAR. I’m on depop, eBay and Vestiare….Vinted started off strong, but two years in.. what an absolutely disgusting business. It’s bizarre, but it’s like they encourage their staff to be rude. I have literal proof that they have threaded to block my account, removed items for no reason and I’ve had really explicit and gross sexual messages which I’ve reported and I’ve been told the other customer has done nothing wrong.. threaten to ban my account for breaching T&C’s because I listed High Waisted Levi’s shorts… in the “high waisted shorts” Category. When I query.. they just close the conversation. Vinted’s customer support just isn’t there - just a load of rude idiots with bunch of automated messages to copy & paste. They don’t reply, they don’t apologise, and if you don’t understand their error, they’ll just close the conversation on you. Vinted is the reason that Vinted is started to decline & why there are so many scammers on there. Wouldn’t like to know how many millions Vinted have made from allowing scammers to overthrow their platform. My uncle is a lawyer and adamant that I could seek legal action against them, but I cba. Bye Vinted - good luck & good riddance!”

Posted 1 month ago

“Been seeling bits and bobs (clearing the wardrobe) for years,and its been great while it was being managed by lithuanians,however,its gone down massively since its been told to someone else (god knows who...). I posted a designer dress my mum got for me and i just didnt like it, had the receipt and everyting,and vinted blocked my account straight away not even asking anything,just blocked it forever???!?!!!!!! What the xxxx ???!!!!!!!! There are MILLIONS of designer items WITHOUT any receiptsxso how are they allowed to stay online!??? Mine was genuine with all the receipts. Absolutely disgusted by their customer service.... Posted another ring today,and a picture of my boyfriends hand wearing it. It got blocked straight away saying the picture is fake??!!!! So i had to send them a photo of my bf posing his hand and showing his finger tattoo to show it the same hand. I shouldnt be doing this!!!! Disgusted.....”

Posted 1 month ago

“Vinted is running some kind of split test. Some users can make lower offers, and others can’t. I’m a regular user and buyers can get over 40% off the items I sell but I can only get up to 20% off as a buyer. I approached vinted customer service, and they told me that it’s a bug and it’s being investigated. I politely asked more questions about when it will be fixed and got a lot of rude responses from customer service before finally getting in touch with someone who apologised and said that they cannot discuss the internal processes, but be assured that this is NOT a bug. I can’t get access to higher discounts but they can’t disclose why. Dishonest and unfair.”

Posted 1 month ago

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Vinted is rated 1.2 based on 389 reviews