This company will not respect their users, their actions are malicious and will never take responsibility if it means them losing money. This is a shameful company and people should stay away from it as they take advantage of users while robbing them to their faces. Their customer service assured me I would be fully reimbursed, made me wait 3 months to later give me half of the promised amount. No reconsideration, no revision, no nothing. Their final decision came with my ticket being closed and that was it.
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