DISGUSTING customer service !!! None of their staff knows the Vinted company policy’s when it comes to lost or delayed items even though it’s written clear on the app. I sold a jacket and the shipping was delayed, they cancelled the order without confirming it was lost and refunded the buyer. I checked the shipping again and it said delivered, now they have refused to refund me even though I followed every single step the VINTED way. They told me that I would be compensated the full amount to turn around and give me half. Not a trustworthy company!! It’s only good for the no fees. If you have any issues with your order or trying to get money back, forget about it! They are not helpful at all, the most you’ll get back is an automated msg and poor decision making that only benefits VINTED. BE CAUTIOUS!