Anonymous
This is about the fourth message I sent to Vinted to attempt to rectify the situation. You will see here exactly what happened, though after this message was sent, my second purchase was cancelled, so I lost out on one of only two things I bought from this company. They have outright refused to respond, even though I have contacted them through multiple places and explained that I have no problem verifying my account a second time, but I don't know why they won't accept my phone number. My number of perfectly legitimate, I use it for both business and personal calls and have had it almost two years through T-Mobile's business accounts. Here is the final(probably 4th) message I sent to Vinted, which they ignored along with all the others: "This is my final attempt to rectify this situation. I made two purchases and was then hit with a warning about "suspicious activity." I suppose the suspicious activity of making purchases through your service? I asked what the "suspicious activity" was, you won't tell me. You want a phone number to confirm - I have provided two of them and you won't accept either of them. Do you REALLY think I'm going to go out and purchase a new phone in the hopes that you'll accept whatever number I get? You expect me to buy a new phone line just to spend money on second hand clothing? I've contacted you multiple times and you have flat refused to help me in any way. You've only told me to provide a new phone number - I DON'T HAVE ONE. If my T-Mobile phone number isn't good enough for you then I don't know what to tell you at this point, I'm sure not going to buy a new phone or install a new line just for your store(and which you will more than likely arbitrarily deem "invalid" with no explanation, as you've done twice now). The saddest part is, I have a seller, whom I made a purchase through, sending me messages, and I CAN'T REPLY because your company randomly decided that me buying from you was "suspicious" and my legitimate phone numbers are "invalid." You know, the same phone numbers associated with the credit card that you had no problem running? So I have NO IDEA what this seller is saying to me or if it's important, because I can't see messages because your company is pulling this random stunt. Amazing how you have no issue pulling money from my card but you have an issue with everything else. Funny how that works. At this stage this is my last attempt to reconcile this (rather ridiculous) problem. As a newer company somewhat struggling for membership, driving people off for no reason, and refusing to even give a reason, after a single purchase is a rather odd business strategy. Even odder since you certainly don't need legal trouble at this time, and if I find any issues with my card, and do not recieve the items I paid for, I will be filing reports with the FTC, FCC, BBB, and possibly consulting a lawyer. All I've asked is for you to either verify the valid number I'm using, or offer some explanation as to what the issue is. At this stage, I have contacted you at least three times through three different places, and you have staunchly refused to offer any assistance on the matter, simply reiterating that my purchases were suspicious and that you need a phone number. The fact that I provided two numbers which were refused for no given reason was never addressed."
1 year ago
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Vinted has a 1.2 average rating from 389 reviews

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