After losing £300 worth of packages, refused to refund me even though they admitted being in the wrong & then ‘revenge’ banned my account for raising a dispute against them, after they lied and said I didn’t raise a case in the timeframe given, but I did & they closed it themselves. Customer service is shocking and not helpful at all, even though I sent them everything they asked for, they’ve refused to help me try and get the money back I was owed. Can’t talk to anyone in person, you can only email and wait for a reply. I was told that would be answered within 48 hours, 3 weeks ago and I was still waiting for a reply when they banned my account. Absolutely awful.