If you have a problem with vinted this is all they will say; Thank you for your reply. Unfortunately, we have well-defined procedures from which we cannot deviate. It's not that we don't want to help you, far from it, but we are governed by well-defined rules, in this case once you requested the item back, basically you assume the conditions of this, there is nothing more we can do. On my behalf, if I had the opportunity to help you deal with this situation in a different way, I would never have hesitated to do so. Have a great day. They will refuse to help and actively look to try and absolve themselves from any conflict. They are 100% on the buyers side.