I wanted to return an item that was much bigger than the size I ordered so did not fit. ( Wrongly advertised as size 12, but is very large, more like size 16 ) I have not been able to get a refund as having been away on holiday the 5 days to post back expired and my return cancelled. There is now nothing I can do, seller refuses to refund me and says he sent the size I ordered and it has gone past the date that return should have been done When something does not fit...it is usual to have a few weeks to return it if it is the wrong size. I have only had the item for 1 week!! and have just come back from being away. Not a good experience and the seller says I am trying to "Trick" him. I am just an honest buyer with a garment sent to me that does not fit!! I will never order from Vented again. Shocking experience. My buyer protection has not helped me.