Terrible customer service hiding behind copy and paste replies and inadequate processes, explains now why sellers on the platform actively scam people & feel so confident doing as they are allowed to do so freely and without consequence. Don’t waste your time with buyer protection either, biggest scam going. I pushed back on the customer ‘support’ replies several times and essentially got told to go away. I won’t be using the platform anymore because of the terrible culture and experience the Vinted team have created.
