I had a fantastic experience booking through VIPCars, and I want to give a special shoutout to Viggo Diaz, who assisted me during a live chat. Viggo was calm, collected, and incredibly professional. He patiently walked me through every detail of my booking, never rushed the conversation, and made sure I understood everything clearly before moving forward. His communication style was confident, reassuring, and thorough — a rare combination in customer support these days. I had made a small mistake in my pick-up date, and thanks to Viggo’s help, we corrected it without any stress or confusion. He truly knew his work and made the process seamless. If more agents were like Viggo Diaz, booking anything online would be a joy. Five stars just for him. Thanks, VIPCars — and thank you, Viggo!