Worst customer service I have ever experienced, it sounded like they were working from home with very poor signal. We signed up as new broadband customers, received a confirmation and welcome email. We waited in on the allocated installation day (taken a day off work to do so) and no engineer showed up. After calling the so called customer service, we were told that we failed their checks with zero explanation why. What's worse is we had no communication about this, only confirmation of the installation day. We are spending our money at Virgin and will not recommend Vodaphone to anyone.