Absolutely horrendous! A customer of Vodafone for nearly 20 years, trying to get out of the contract has been horrendous! Contacted Vodafone two months prior to the contract end date to pre-empt and avoid any complications. Yet, still nothing but problems trying to get out of the contract. Paid in full up until the end of the term/contract then had to pay extra costs of £43 of which I was advised by 3 different operatives, not to worry I would get it refunded, only to receive a further bill of £13.16.. absolute crooks.. There is absolutely no point in trying to reason with these people I was put through to a so-called manager who was clearly just a yes man. It was like talking to a brick wall. It was “the computer says no “ attitude and clearly just tick box exercise, which is really insulting! I was promised to refund, but given another bill . I would strongly recommend anybody to think twice before signing up and tying yourself into any kind of contract with Vodafone! An awful, awful mobile phone company! The reason I left Vodafone in the first place is because of their ridiculous charges and ever increasing charges mid term! My loyalty over 20 years, meant nothing. I am now with another provider, which is half of what I’d been paying Vodafone, with a premium handset! And a promise of no increased charges midterm.