I ordered a bag from Wardow. It was not clear that I was purchasing from outside of the UK (it was sent from Germany). The bag got held in UK Customs awaiting payment of Customs Duty and Import VAT - something I was not expecting to pay. I contacted Wardow. They agreed to refund the Customs Duty and Import VAT but, for some reason, not the Clearance Fee (£12). So the bag was delayed and I had a lot of time wasted dealing with Customs. The £12 wasn't the end of the world but annoying. When I got the bag, it was really heavy and didn't have much space inside - a cabin bag with wheels. So, I wanted to send it back. I spent another £38.04 shipping it back. This was in Dec 2022. Now the begging of May 2023, the bag has come back to me. It has a new tracking number on it so I can't find out why (the address WAS correct.). ParcelForce can only tell me that they successfully returned it to me - great! So, I've not got a bag I don't want, that has cost me £50 extra due to the above costs and a tonne of hassle. Due to the difficulty in communicating with the company and the cost and complication of trying to return items...plus the risk of delays whilst things are held in Customs...I would avoid this company like the plague. Save yourself time, money and lots of hassle and buy elsewhere.