wardow Reviews

Name: wardow
Rating: 1.74

1.7 Rating 189 Reviews

18 %

of reviewers recommend wardow

Company Reviews

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Metrics

1.7

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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wardow 1 star review on 28th February 2024

Anonymous

wardow 1 star review on 3rd January 2024

Anonymous // 01/01/2019

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“Returned a backpack after 1 week of use on holiday on which both elasticated side pockets became frayed from carrying water bottles. Return was mate easy with a prepaid label emailed to me promptly after sending proof of purchase and photos of the defects. I was told the item would be repaired, replaced or refunded. 3 weeks after returning I emailed to ask what is the outcome and without any other correspondence Wardow issued a full refund stating I can purchase the item again at full price (I got it in a 35% off sale) and they will refund me the difference if it is now more expensive than before. Firstly, I didn't ask for a refund and would have preferred a new backpack but I wasn't given this option after their inspections were completed and they decided they could not repair. Secondly, after reading all of these bad reviews I think I will go elsewhere because I don't feel like I can trust them to refund me the difference if I make the purchase again. They could have kept their money if they liaised with me and just sent me a new pack like I would have preferred.”

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Posted 1 week ago

“Missing suitcase, no offer of a replacement or refund !”

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Posted 1 month ago

“Bag broke after 1 use. 4 weeks still waiting g on repair or refund”

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Posted 1 month ago

“Very happy with my purchases!!”

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Posted 1 month ago

“I placed an order and sent payment via bank transfer. I received the item and the quality was horrible! It claims to be leather but it was plastic - looked like a fake item. I requested a return and sent the item back. They received it and never refunded me. They sent a refund to another account (likely their own account) and even though I have sent proof that I never received refund to my bank account, they refuse to proceed to a refund. They are a scam company, stay away from them!”

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Posted 3 months ago

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Posted 4 months ago

“I ordered a suitcase and they did not deliver it, I was left without suitcase for my flight.”

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Posted 4 months ago

“They sent the item without a full address to delivery service and are now playing dumb. 250 euros and no item or refund while it’s a clear mistake by them or their chosen delivery company - as a customer I really couldn’t care less which as I ordered through wardow and they had only one delivery option.”

Helpful Report

Posted 4 months ago

“Wrong address on parcel and delivery company require Wardow to call them to sort as it is sitting in limbo at customs Despite repeated phone calls and email, Wardow refuse to do this and all I get is generic replies I am £213 out of pocket and no luggage and delivery company stated it won't be delivered until Wardow call them to correct the address They refuse to do this.beware of ordering from this company!!!”

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Posted 5 months ago

“BEWARE BEWARE I ordered 2 suitcases in the same colour as a set. They delivered two different coloured cases and insist I return the case which they sent in the wrong colour at my own expense. They advised in addition to having to pay the postage charges to return it to Germany I would also be responsible for any custom duties that may apply. I have sent numerous emails and keep getting the same reply saying returns are only free of charge within Germany even though they delivered the wrong case. I would advise reading the other one star reviews before considering using Wardow. Their after sales and customer service is non existent.”

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Posted 5 months ago

“I ordered a bag which I tried to return. Unfortunately having paid £19 to return it, it has now ended up back at my address because it reached Germany and was not accepted by the courier/postal company as the box was too big. This is despite me sending it back in exactly the same box it came in, and checking I paid the correct postal fee. Customer service has been appalling. No one responds to my emails properly and they keep sending standard responses that don’t answer the specific problem. I can’t call them either as the number is incorrect and despite many requests for them to call me no one has bothered to pick up the phone and speak to me. How on earth are they getting away with this behaviour! I really wish I hadn’t used them.”

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Posted 6 months ago

“Wardow took the money out of my account on the 22nd May for my order and promised up to 7 days to deliver. I waited until the 6th of June only to discover that my bag had been returned. No explanation or apology from Wardow, and I now have to wait for a refund. I leave to go on holiday in 3 days and don't have a suitcase. I wont be buying anything from them in future. :(”

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Posted 6 months ago

“Das ist ein Saftladen! Die Ware wurde ordnungsgemäß zurück geschickt, was ich belegen kann, und sie behaupten ohne jegliche Beweise, dass das Paket leer angekommen sei. Nie wieder!!!”

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Posted 6 months ago

“absolute worst customer service!!! Tasche kam mit einer riesen schramme, mir wurden 10€ dafür rückerstattet. rip off!!! nie wieder”

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Posted 7 months ago

“Don’t buy Here!!!!!!! Farben von meine Tassche weicht Stark ab. Laut Wardow aber keine Reklamation…. Retour muss ich jetzt selber bezahlen, aus Holland kostet dass 10,-. Service ist sehr weit zu suchen.”

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Posted 8 months ago

“Ordered a Ted Baker mens weekend bag used it once due to the adjustable strap coming apart from the leather attachment sent back to wardow to be told it would be repaired as part of my warranty that was in early January it's now end of March still waiting for the bag to be returned awful customer service never reply back avoid at all costs buy elsewhere.”

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Posted 8 months ago

“I recently had an experience with the parcel return service that I feel compelled to share. While I generally appreciate the convenience and range of options provided, my latest interaction has unfortunately been less than satisfactory, leading me to rate the service 1 star, specifically for the service aspect, not the item itself. Despite multiple attempts to resolve an issue related to a parcel return, I've found the support and follow-through to be lacking. The process, which I anticipated would be straightforward, has turned into a prolonged ordeal without a clear resolution in sight. This has been disappointing, especially considering the high standards of service l've come to expect based on previous interactions. I understand that every service can have its off days, and I'm sympathetic to the challenges that come with managing returns and customer support. However, the lack of progress and communication in this instance has been particularly frustrating. It's left me feeling unsupported and without a clear path to rectify my issue. I'm sharing this feedback not out of frustration but in the hope that it will be taken as a constructive critique. There's always room for improvement, and I believe that addressing these issues can significantly enhance the customer experience. A more responsive and efficient support process for parcel returns would go a long way in maintaining trust and satisfaction among customers. Thank you for taking the time to consider this feedback. I look forward to seeing improvements in the service and sort my request, without ignoring the messages.”

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Posted 9 months ago

“I ordered a Samsonite carry-on bag and a Cocinelle bag in December , everything arrived sooner than I expected and in perfect condition . I am completely statist and customer serviced emailed me to confirm my address was correct before shipping . I would definitely order from Wardow again !!”

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Posted 9 months ago

“Sold me a bag and the name Valentino was that was printed on the strap was defective trying to fob me iff with £5 refund cant return as they ask youvto return in a certain way and unfortunately as i didnt notice the defects at first all orginal packaging was disposed off and they say it must be sent in this with the invoice but i dont have them so worried if i return i will loose money luckily brought via Paypal so going through a dispute atm”

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Posted 9 months ago

“🙄😖 terrible attitude towards customers in the case of returns. Terrible non-transparency.”

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Posted 9 months ago

wardow is rated 1.7 based on 189 reviews